Customer Service Representative

Lugene Tillman

Email: adysjy@r.postjobfree.com

Cell: 510-***-****

Experience:

Schlumberger, Milpitas, CA

Customer Service Representative, 1/2020 to 10/2022

·Respond to telephone inquiries, providing quality service to service to customers and associates inquiring about the availability of products or status of orders.

·Listen attentively to caller needs to ensure a positive customer experience.

·Strive for quick complaint resolution; commended by supervisor for the ability to resolve problems on the first call and avoid escalation of issues.

·Excel within a service-oriented company, demonstrating a talent for communicating effectively with customers from diverse backgrounds.

BMS Services, Oakland, CA

Receptionist/Administrative Assistant, 3/2017-12/2020

·Set up meetings and conference calls for buyers and clients.

·Demonstrated proficiencies in telephone and front-desk reception within a high-volume environment.

·Led cleanup of company database and files. Restored organization to personnel, financial and operational records.

·Sorted and delivered incoming mail and packages.

·Organized luncheons for customers and employees.

·Restocked or ordered supplies as needed.

·Handled all out going mail and packages.

·Misc. tasks delegated by management of various departments.

·Collected intake forms for new hires and handled all collected all incoming guests identification for security clearance.

Aviron. Mountain View, CA

Customer Service Representative, 2/2013-3/2017

·Handle inbound message inquiries from clients via the live chat platform.

·Assist customers with account queries, billing issues, and payments.

·Aim to solve any problems that may arise, by responding to messages within 60 seconds.

·Answer customer questions promptly and if the queries are more complex, update them with feedback and anticipated waiting time.

·Document written chats and also the results categorized as query solved or query escalated to call center department

·Provide real-time support and give clients helpful links to Q&A sites to assist them with their issues

·Offer clients access to company URL’s for extra information about new products.

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