Customer Service Data Entry

NALA TOOKES

Tampa, FL ***** • 813-***-**** • ************@*****.***

Professional Summary

Talented business and customer relations professional with self-directed nature and analytical problem-solving abilities. Excellent project management, communication and planning abilities. Highly organized Client Service Representative possesses strong communication, problem-solving, and multitasking skills. Skilled in building strong relationships with clients and providing quality service.

Skills

Customer Relationship Management

Verbal and Written Communication

Issue Resolution

Intake Services

Case Management

Financial Documentation

Work Task Prioritization

Billing and Payment Processing

Active Listening

Document Control

Schedule Mastery

Professional Telephone Demeanor

Computer Proficiency

Diagnostic Codes

Verifying Eligibility

Data Entry

Health Insurance Plan Knowledge

Patient Scheduling

Authorizations

Customer Relations

Work History

Sr. Client Service Specialist, 07/2020 to Current

Truelieve-Dade City, FL

Cultivated long-lasting client relationships based on trust and solid understanding of business needs.

Described product highlights and benefits to help guide purchasing decisions.

Connected with clients through consultative sales strategies to understand and address requirements.

Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.

Responded proactively and positively to rapid change.

Inbound Call Center Agent, 11/2019 to 06/2020

Terminix – Tampa, FL

Answered phone with friendly greeting to create positive inbound calling experience for customers.

Achieved high satisfaction rating through proactive one-call resolutions of customer issues.

Processed customer order, quote and return transactions and offered additional products and services.

Asked fact-finding questions to determine customer needs and expectations and recommended specific products and solutions.

Monitored scheduled shipment dates to promote timely product delivery and increase customer satisfaction.

Billing Representative, 04/2018 to 10/2019

Convergys – Tampa, FL

Received incoming information and entered in database system.

Identified, researched and resolved billing variances to maintain system accuracy and currency.

Handled high volume of in-bound calls pertaining to reconciliation of delinquent accounts.

Used data entry skills to accurately document and input statements.

Patient Financial Coordinator, 09/2017 to 03/2018

General Dynamics IT – Tampa, FL

Offered simple, clear explanations to help clients and families understand hospital policies and procedures.

Identified insurance payment sources and listed payers in proper sequence to establish chain of payment.

Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.

Worked with patients to ascertain issues and make referrals to appropriate specialists.

Customer Service Associate, 03/2015 to 08/2017

Publix

Helped large volume of customers every day with positive attitude and focus on customer satisfaction.

Informed customers about special promotions and provided detailed information for various products.

Improved operational efficiencies while managing customers’ requests, store inventory, transactions, new purchase orders and pricing needs.

Operated POS system to itemize and complete average number of customer purchases.

Education

High School - Diploma

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