Scrum Master Software Development

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ALVINA M. SYED

San Diego, ***** CA

*********@*****.*** / 608-***-****

SUMMARY

Certified Scrum Master with 5+ years of experience and a strong background in Agile methodologies and software development. Skilled in training teams, supporting Product Owners with backlog management, and facilitating successful Scrum events. Excellent track record of working in cross-functional teams, resulting in improved project efficiency and on- time delivery. Proven ability to assess Agile maturity and coach teams to achieve higher levels of performance at a sustainable pace. Proficient in SDLC life cycle, requirements gathering, and collaboration with Application Architects and Developers.

SKILLS

• Process Documentation

• Prioritizing/Multitasking

• Complex Problem Solving

• Verbal and Written Communication

• Project Team Coordination

• Agile Best Practices

• Team Leadership

• Process Improvement

• Project Budget/Estimates

• Meeting facilitation

TECHNICAL SKILLS

Adobe Acrobat, JIRA, Scrum, Confluence, Kanban, Trello, Lean, SharePoint, ServiceNow, MS Whiteboard, MS Teams, Microsoft, Team Foundation Server (Azure DevOps Boards) Miro, Google Suite, Asana, CI/CD, Jenkins, JavaScript, SQL, burndown charts, Software Development Life Cycle (SDLC), Grafana, CLARITY EXPERIENCE

Scrum Master / Blue Cross Blue Shield – Texas 11/2020 - 01/2023

• Spearheaded cross-functional team members in adopting Agile practices and principles, increase in team productivity and 30% reduction in project delivery time.

• Implemented Agile metrics and reporting mechanisms to provide transparency and track team progress, enabling data-driven decision-making.

• Analyzed business requirements and processes through document and workflow analysis and translated them into user stories and tasks.

• Removed 20+ obstacles and managed risks to enable teams' efficiency.

• Ensured Sprint ran smoothly with minimum Sprint Disruption, always kept it under 10%

• Attended daily Epic touch point meetings to assess project progress and deliverables timelines for a particular PI period.

• Assisted Product Owner in creating and refining backlog items on regular basis (Prioritization and Estimation) and ensuring Acceptance Criteria are agreed upon and user stories ready for sizing.

• Worked with the development team/PO during the Sprint Review Sessions to make sure all user stories met the definition of done (DOD).

• Conducted Backlog Refinement sessions to continuously refine and prioritize backlog items for a smooth delivery of features.

• Created a project Estimate for a Program Increment Periods (PI) to provide to Business Team and made sure all deliverables were completed before the GO-LIVE date.

• Attained a 70% increase in velocity by coaching team members on Agile processes, principles, and ceremonies.

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Business Process Analyst / United Health Care - San Diego, CA 03/2018 - 06/2020

• Led process improvement initiatives by analyzing current business processes, resulting in a 20% reduction in process cycle time.

• Conducted process mapping and gap analysis to identify areas for improvement, which brought about 15% increase in overall process efficiency and customer satisfaction.

• Collaborated with Product Owners to prioritize and manage the backlog, ensuring that the highest value features were delivered first and aligning with business priorities.

• Assisted in the implementation of CI/CD practices, leading to a 30% reduction in deployment time and improved software quality.

• Worked with the ITEC team on regular basis to improve the accuracy of all Dashboards by 50%

• Created monthly operations reports for assigned products to be presented to Company Executives

• Trained and coached 6+ Scrum Masters in Agile Best Practices. Research Administrator / Dermatology Research, University of Wisconsin - Madison 11/2009 - 12/2016

• Successfully administered research projects, ensuring a 95% grant approval rate.

• Developed streamlined processes for research proposal submission, reducing turnaround time by 30%.

• Teamed with research teams to create budgets and financial plans, achieving a 10% cost savings without compromising project quality.

• Implemented an electronic database system for tracking research grants, improving accuracy by 50%.

• Led the coordination of research events leading to a 25% increase in attendance and positive feedback from participants.

• Initiated the procurement process for research equipment and supplies, achieving an average cost reduction of 15% while maintaining high-quality standards.

• Scheduled training programs for researchers on grant application procedures and increasing overall research productivity by 20%.

EDUCATION AND TRAINING

BBA: Computer Information Systems

Baruch College – City University - New York

CERTIFICATIONS

• Certified Scrum Master (CSM)

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