Customer Service Administrative Assistant
Resume:
LaCharity Blackshear
Atlanta, GA 30313
*************@*****.***
Summary:
●Accomplished professional with administrative assistant answering incoming call/ emails and Greeting customers.
●Experienced talented coordinator with exceptional skills focused on meticulous execution of planned events.
●Hands on effectively managing priority assignments and special projects.
●Expertise in prioritizing assignments, meet deadline, and provide service excellence.
●Hands on experience in screening, interviewing, and testing potential applicants.
●Expertise in screening, interviewing, and testing potential applicants.
Skills: Customer Service, Proficient in the Microsoft family products (Outlook, Word, Excel, Beginner SharePoint)
Typing = 60 wpm, Data entry
Education:
●Graduated in Pre-Nursing, Atlanta Metropolitan College, Atlanta GA, 2012
●Dekalb Technical College General Education Diploma, 2000
Experience:
Delta Airlines
Reservationist
Responsibilities:
●Announce arrival and departure information, using public address systems.
●Effectively coordinates with internal resources while working under pressure and time constraints to board and deplane the passengers
●As directed, implement standard procedure during overbooked, irregular flights (IROPS) and denied boarding situations.
●Display a positive image of Delta
●Rebook, Reissue Passenger ticket if needed
●Trace lost, delayed, or misdirected baggage to customers
●Effectively coordinates with internal resources while working under pressure and time constraints while assisting with gate agents to board and deplane passengers
●As directed, implement standard procedure during overbooked, irregular flights (IROPS) and denied boarding situations
●Answer inquiries regarding information such as schedules, accommodations, procedures, and policies
●Provide boarding or disembarking assistance to passengers needing special assistance
●Prepare customer invoices and accept payments
Ryder Systems Inc, Alpharetta, GA January21 – July 21
Ryder Assist Now Specialist
Responsibilities:
●Provide Effective solutions for internal/external inquiries by utilizing Ryder systems and work to
●formulate appropriate courses of action with internal Ryder departments.
●Process internal/external customer service request via telephone or email assisting with billing
●inquiries, Schedule A&E (customer contracts) warranty, and compliance paperwork.
●Work to document all customer interactions and conversations via the case management site.
●“Salesforce” while upholding the quality standards of the department.
●Improve the quality and consistency of customer communications and ensure customer’s expectations are met.
Bobby Dodd Institute
Call Center Agent (Temp Assignment)
Responsibilities: Oct 20-Jan 21
●Answer inbound and/or place outbound calls professionally.
●Respond to customer inquiries.
●Research required information using available resources.
●Provide customers with product and service information.
●Enter customer information.
●Process orders, forms and applications.
●Identify and and escalate priority issues, including complaints.
●calls to appropriate resource.
●Follow up customer calls when necessary.
●Route call logs and any required forms.
●Adhere to scheduled log times into computer and accepting calls.
●Protect all personal health or financial information at all times.
Ryder Systems Inc, Alpharetta, GA Jul 18 – Feb 20
Ryder Assist Now Specialist
Responsibilities:
●Provide Effective solutions for internal/external inquiries by utilizing Ryder systems and work to
●formulate appropriate courses of action with internal Ryder departments.
●Process internal/external customer service request via telephone or email assisting with billing
●inquiries, Schedule A&E (customer contracts) warranty, and compliance paperwork.
●Work to document all customer interactions and conversations via the case management site.
●“Salesforce” while upholding the quality standards of the department.
●Improve the quality and consistency of customer communications and ensure customer’s expectations are met.
Delightful Eatz Bar and Grill Atlanta, GA Oct 16 – Jul 18
Administrative Assistant
Responsibilities:
●Screening, interviewing, and testing potential applicants.
●Accounting for equipment maintenance and making sure all needed supplies are in stock.
●Answering incoming call/ emails
●Greeting customers
●Maintaining human resource records by recording new hires, transfers, terminations etc.
●Planning and Scheduling events/ Employee schedules
●Working off dual monitors
●Vendor Management and inquiries
●Providing orientation information packets to new hires
●Handling employees pay by calculating pay, distributing checks, and maintaining pay files.
CBRE (Microsoft Account), Atlanta, GA Mar 11 – Oct 16
Event Coordinator/ Administrative Assistant
Responsibilities:
●Excelled in role requiring the ability to handle a variety of customer service and administrative task and resolve customer issues with expediency.
●Demonstrated proficiencies in telephone and front desk reception within a high-volume environment.
●Provide full support in client relations, calendar management, and coordination on-site.
●meetings and special events.
●Catering Reconciliation Report
Spherion Staffing (Crawford Insurance Co.) Atlanta, GA Apr 10 – Jan 11
Customer Service Representative
Responsibilities:
●Receive inbound calls and take appropriate action to answer inquiries, provide claim status and
●document reason for each call.
●Exceeded call center standards on quality assurance call reviews.
●Provided excellent customer service to all internal team members and external callers. Assisted
●with special projects or performs other duties as requested.
●Handled over 200 calls per day (Extremely High Call Volume Dealing with Gulf Spill)
King and Co Construction Atlanta, GA Dec 05 – Mar 10
Office Manager/Project Scheduler
Responsibilities:
●Assisted with data entry, payroll, and billing on QuickBooks applications.
●Researched city permits, route materials for various job sites,
●Managed projects updating all project tracking information to keep laborers and sub-contractors informed.
●Assisted vendors with various inquiries.
Bank of America, Tucker, GA Feb 05 – Jan 10
National Helpline Agent
Responsibilities:
●Responsible for on the phone 1st level policy, procedural, and bank support to over 80,000+ internal banking associates nationwide.
●Call transactions consists of new account opening w/ proper documentation.
●Bank card issuance
●Bank systems and navigational questions, along w/ platform policy, procedures, and related banking transactions.
●Working of dual monitors
●Handled 150-200 calls per day.
Contact this candidate