Customer Service Representative
Resume:
Margarita Orellana
Margarita Orellana
Bilingual English/Spanish
adys8o@r.postjobfree.com
Waukegan, IL 60085
Authorized to work in the US for any employer
Summary
I have worked in a call center environment for 15 years. I am very punctual at my place of employment, hard worker, organized, very detailed oriented, Friendly, empathetic, customers always comes first.
I have worked in a call center environment for 15 years. I am very punctual at my place of employment, hard worker, organized, very detailed oriented, Friendly, empathetic, customers always comes first.
Work experience
Cahier/Customer Service
Cahier/Customer Service
Walmart - Waukegan, IL
January 2023 to Present
Self checkout attendant..greeting and thanking customers for shopping at Walmart and saying " Have a wonderful day in English and Spanish. Making sure all products are scanned..verifying age for alcoholic beverages.
Packer
Packer
Amazon Fulfillment Associates - Kenosha, WI
April 2020 to December 2022
Standing for 10 hrs
packed customers ordered items in appropriate sized box
inspecting items making sure ordered items were not damaged
Pharmacy Technician/Training Assist.
Pharmacy Technician/Training Assist.
Chewy.com - Louisville, KY
December 2018 to March 2020
Documenting Pet prescriptions and typing prescription labels. Fulfilling customers services by their wants and needs for their pets.Answering and checking orders.
Assisting trainer with their class by observing new hires following Chewy guidelines and following rules.
Assisting new hires with entering prescription information throughout their 2 week training.
Cashier
Cashier
Walmart Supercenter - Louisville, KY
July 2018 to November 2018
Taking peoples orders
Accepting different types of payments
Answering questions concerning product information or locating a product within the store
Price checks
Bagging customers groceries
Crew Member
Crew Member
McDonalds - Shepherdsville, KY
December 2017 to March 2018
Order Taker
Cleaning Front Register Area
Runner for drive-thru
Stocking before breaks, lunch and end of shift
Bilingual Customer Service Representative
Bilingual Customer Service Representative
Equian - Louisville, KY
2015 to 2017
• Documenting files to obtain information about patients treatments to determine if treatments were in a result of an accident..
• Returning patients voicemails
• Making outbound calls for files over $20,000 and documenting information in the patients file.
• Making outbound calls to Insurance carriers (Workers Compensation, Auto Insurance, Commercial Insurance, and Property Insurance) to determine if claim is still opened or has been closed and documenting missing information for those files. Obtaining correct information to document in file of address and obtained information about adjuster handling the accident.
• Seeking reimbursement for Insurance carriers.
Scheduler
Scheduler
Scheck & Siress podiatry - Chicago, IL
2013 to 2014
Greeting patients
Taking co-payments
Assisting patients to room
Cleaning room after patients visit
Scheduling next appointments
Verifying Medicaid and Medicare insurance information for orthotic shoes or other equipment needed for amputees.
Bilingual Customer Service Representative
Bilingual Customer Service Representative
Trover Solutions - Louisville, KY
2005 to 2013
Same as above work description for Equian
Education
Associates degree in Applied Science in Applied Science
Associates degree in Applied Science in Applied Science
Brown Mackie College - Louisville, KY
2008 to 2010
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