Customer Service Data Analyst

JOHN LAMAY

*** ********** ** ************, ** ***29

*********@*****.***

615-***-****

Education

****-**** *** ********* *********, Donelson, TN

Associates Degree in Electronics Engineering Technology

Professional Experience

06/2020-present Broadcast Music Inc, Nashville TN

Sr Operations Analyst

Monitor daily production schedule

Run spufies

Promote and approve packages up thru endeavor.

Run scortch process to confirm server availability

01/2006-10/2019 Bank of New York Mellon, Nashville, TN

Mainframe Operations Support Experienced/Production Control

Monitor nightly production schedule to insure SLA’s are met

Work remedy tickets assigned to the group

Help develop new ways for alerting

Perform quarterly disaster recovery exercises

Schedule batch jobs using CA's workload automation.

Fix and run abended JCL jobs in production

IPL mainframe ZOS systems

Some experience with UNIX/LINUX and basic SQL skills

03/2000- 09/2005 WebMD, Donelson, TN

Programmer Analyst/Business Analyst

Work with clients to understand requirements

Oversee implementation from inception to completion

Analyze current business process and make recommendations for improvements

Use a variety of data analyst and organizational tools to uncover insights

Improve training and operational procedures to improve insights

12/1997 – 02/2000 Ingram Book Co., Lavergne, TN

Production Control Analyst

Fix and run abended JCL jobs in production

Re-establish connectivity issues

Perform IPL on production and test systems

Objective

Talented, dedicated self-motivated individual who has 24+ years experience in industry. Seeking challenging position within a company, allowing me to perform my job with knowledge and experience, while delivering excellent customer service.

References available upon request

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