adys11@r.postjobfree.com

+974-********

Doha, Qatar

Yassine

Elalami

Skills

About Me

I am a proficient and dedicated professional with 3 years of experience in monitoring tunnel and traffic patterns using SCADA, RMT Telegra, and Aveva systems. My expertise lies in managing traffic congestion, incidents, and weather-related issues for road network safety. Additionally, I excel in providing real-time traffic information, overseeing tunnel operations, road closures, and traffic diversions. As part of my responsibilities, I supervise Tunnel Safety Officers (TSOs) and traffic personnel, handle vehicle activity reports, and ensure prompt responses to incidents through the CCTV system. With a strong focus on safety and efficiency, I am well-prepared to handle various aspects of traffic and tunnel management. Traffic control room operator

Surveillance Expertise: Proficiency in operating and monitoring CCTV cameras effectively to observe traffic patterns, identify incidents, and detect any potential issues on the road. Attention to Detail: The ability to pay close attention to the video feeds, noticing even the smallest changes or abnormalities in traffic flow or road conditions.

Quick Decision Making: Being able to make prompt decisions when faced with emergencies or traffic incidents, such as accidents or road obstructions.

Stress Management: Traffic operations can be highly demanding, especially during peak hours or emergencies. A good CCTV operator must remain calm under pressure and handle stressful situations effectively. Communication Skills: Clear and concise communication is crucial for relaying information to relevant authorities, such as traffic police, emergency services, or road maintenance teams. Technology Proficiency: Comfort and familiarity with the operation of various surveillance and traffic management systems, as well as the ability to troubleshoot any technical issues that may arise. Traffic Regulations: A solid understanding of traffic rules and regulations to help in identifying and reporting any violations, accidents, or dangerous driving behaviors.

Additionally, being a team player and having the ability to work in shifts, as traffic monitoring may be a 24/7 operation, are also valuable attributes for a CCTV traffic operator. Utilize video cameras for prompt incident and emergency identification, acknowledgment, and response. Implement Traffic Management Plans (TMP) for confirmed incidents and work activities, coordinating with ISU, Maintenance, and Emergency services as needed.

Monitor road users, pedestrians, and workers through PTZ, VAID, and AID cameras. Handle incident tasks, including detection, observation, confirmation, and reporting. Skillfully manage incidents and weather-related issues impacting tunnel roads using safety critical systems. Set Dynamic Message Signs (DMS), Variable Message Signs (VMS), and Lane Control Signs (LCS). Provide real-time and reliable Traffic Information. Operate complex Tunnel Management ITS and safety systems. Efficiently manage Road Closures and Traffic Diversions. Tunnel Operator

Aktor WLL – Roads & Maintenance Center Ashghal.

Qatar Mall tunnel

August 2020 up to present.

Responsibilities and Duties:

Operate SCADA systems, along with CCTV (PTZ, VAID) to ensure tunnel safety and monitor traffic flow and equipment assets. Work experience

Languages

Education History

Answering Inquiries: Handle inbound calls, emails, and live chat from customers seeking assistance with various issues, such as product information, order status, technical support, billing inquiries, and general questions. Resolving Issues: Address customer concerns and complaints in a professional and empathetic manner, aiming to find effective solutions and ensure customer satisfaction. Providing Technical Support: Assist customers with troubleshooting technical issues related to websites, online services, and web-based applications.

Product Knowledge: Maintain a comprehensive understanding of the company's products and services, staying updated with any changes or new offerings.

Order Processing: Assist customers with placing orders, processing payments, and resolving any related issue. Custumer Service

Webhelp Rabat

2015 - 2016.

Responsibilities and Duties:

Graphic design & audiovisual

Institution EPAG leonardo davinci

Year of Graduation: 2015

Bachelor of literature.

Institution: Herny moisson Rabat

Year of Graduation: 2013

• English

• Arabic

• French

Designing Visual Content: Creating visually appealing and impactful designs for various media, including print, digital, and social media platforms. This involves working with images, typography, color schemes, and layout to convey the intended message effectively.

Client Communication: Understanding clients' design requirements and objectives, and effectively communicating with them to ensure the designs align with their vision and brand, Conceptualizing and Ideation: Developing creative concepts and ideas for design projects, often collaborating with teams to brainstorm and bring innovative solutions to the table.

Adobe Creative Suite Proficiency: Utilizing design software such as Adobe Illustrator, Photoshop, and InDesign to bring design concepts to life and produce high-quality deliverables. Graphic designer

Pages Qatar

Decembre 2017 up to may 2020.

Responsibilities and Duties: