Technology Leader Problem Solver Team Player

“Steve has an incredible portfolio of skills that can be applied to any

position he would like to pursue.“ Former Director Dennis US Kaufman Cellular S U M M A R Y

Recognized experience developed more collaboration. than high 12 in as years. the performing an IT achievement-One field, of DevOps, Steve his great oriented is Operations/a strength technically Technology is Support, solving skilled Leader business Development, leader with that problems an has and entrepreneurial a built, with B2B technical managed, Business spirit. solutions Analyst led, With grown, teams through broad and for Consistently accomplishments. recognized Key Strengths: for his servant leadership, and his individual and his team(s) achievements and

Resource remote, Strategic Budget (Disaster Vendor includes Management Management and Recovery Planning software/Management/external & hardware Capacity & consultants) Financial Leadership Planning and Forecasting licenses) (local,

Contract Change Defect Incident Service Compliance Effective & Ownership Control Management Problem Negotiations Communication (SOX) & Administration Management Management Skills

Technical Development Framework Operating Languages: SQL/Automation Machine Data PLSQL, Management Learning Project Systems: (C, JCL, SAFE)Methodologies: Java, COBOL and, Perl, Linux, SDLC, Product Python, Unix, Waterfall Agile, Management Windows, Octave, Scaled Bash, MVS Agile

Data Databases: Tools: Project, ClearQuest/Testing procedures Hardware and management Analytics JIRA, & HP Quality and Oracle, Quality Jenkins, ClearCase, and Infrastructure Assurance MySQL, Monitoring Center, Git, SharePoint, MS sqlite Office process configuration Suite, Toad and MS Southern Instructor within Institute the IT Department. of Technology Teaching (SIT)Project, New Management Zealand and Fundamentals of Programming Feb and 2023 Problem – Aug Solving. 2023 US A national CELLULAR cellular provider CORP, that Madison, services ~6 million WI customers with total operating revenues of more than 1.1 billion. 1995 – Dec 2019 Senior Responsible IS Billing for all aspects and Revenue of the billing DevOps and revenue Manager value (2014-streams 2019) within US Cellular. Leadership: Performance leadership Evaluations $2 million Budget & Development Management Planning (resources, International infrastructure, Vendor Management software) Leader Remote of team Leaders and team Individual member Development: Testing status and Code Pipeline Quality – Assurance Continuous Technical Delivery, Project Deployment Management & Integration and Over- Methodologies site Executive (Agile, Communication Waterfall, of hybrid) project 1 P a g e

T E C H N I C A L E X P E R T I S E

P R O F E S S I O N A L E X P E R I E N C E

T E STEVE C H N O L O G KEUP Y L E A D E R https://www.linkedin.Madison, com/sbkeup@+01 Wisconsin, in/608 stevekeup/ gmail.222 5222 com USA Operations: Day-Management to-day Technical Managed & Communication Operational Service Provider Activities (vendor) Infrastructure over-site KPIs & Software & SLAs tracking Management and monitoring Change Control Data Management Incident

Met the that Consumer or I initiated exceeded and Billing all spearheaded. billing Timeliness and revenue SLA. This SLAs was and a KPIs direct for result the last of 5 the years monitoring including and 100% data for analytics the last framework 3 years on

Recipient a achieving leadership world-class of or and the exceeding customer in ‘2016 results, Dynamic a experience number to drive Excellence of to and billing greatness”. develop & Award’. revenue the This strengths milestones award of is those and given “continually around to a small them”. number challenging Received of leaders status the award that quo both “deliver for in

Helped leaner planning Assigned Objectives objectives. (define DevOps) of to for a a continuous special the 2017. and “Shifting Scaled assignment Worked delivery Left” Agile with strategy to pipeline organization. help IS VP the by using and leading IS Executive This each Git, Open the includes of IS the Leadership Shift, Billing IS working Sr. Jenkins, and Directors team Revenue with Jfrog. develop, the to DevOps develop Architecture craft, teams a and plan team communicate transformation for in meeting the strategic the these to IS a IS Accountable and Billing warranty Development for of all defect internal fixes, Manager and and external large/(small 2013-billing projects. 2014) development activities – planning, design, coding, testing, implementation

Accountable and requirements Charging for through for high Incoming revenue implementation Messages. and business-using This critical required a combination strategic working of projects Agile with and the including Waterfall Managed Bill methodology. Service Redesign, Provider Business vendor Verticals, from

After that (impacting Amdocs was the created Corp.implementation defects ) and to within address with 6 of several months. billing our new business issues The ERP task and system stakeholders. force problems. reported (“TOPS” Worked We system)directly were closely, to I able was CIO with to assigned and resolve the IS vendor Leadership to or a mitigate of special the team. new billing 90% billing of task the system force high IS Responsible processing Event Processing and for rating the operational ~3 Manager million (event 2007-activities transactions 2013) within the and IS average Event monthly Processing revenue (Rating) of ~$domain. 21 million. This included the

Recognized member responses for receiving and only the ~1% highest of US possible Cellular leaders Culture achieve Survey a score 4.0.) of 4.0. This survey is scored from team IS Several programming different Application technical platforms to Developer sophisticated development (Windows, to mainframe, system IS roles Senior and design UNIX, Systems job utilizing Linux, titles Developer and with several MVS)increasing programming . (SME) responsibilities (1995-languages 2007) and and accountability methodologies from on several basic Bachelor of Business Administration – Management of Computer Systems University of Wisconsin – Whitewater (G.P.A. – 3.64 Cum Laude)

SAFe Machine Master Internet Perl Member Programming 5 Agilist Certificate Professional Learning of the (Scaled Customer of Certification Professional Project from Agile, Advisory Learning Inc.Management (: from Coursera: License Tree Board Learning 10091515-International from Credential for Tree Pitney the University International 8145) ID Bowes JH35ZL49KK6V) of Wisconsin-Madison 2 P a g e STEVE KEUP

E D U C A T I O N / T R A I N I N G / C E R T I F I C A T I O N S / A F F I L I A T I O N S

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