Customer Service Representative

Bertram Butler

Phoenix, AZ *****

Summary:

Bertram has 6 years of experience as a customer service.

Good with Microsoft skills

Used to handle 60 – 70 calls on daily basis

Worked as a complex related assusrance for leads and supervisors

Education:

Hirsch Metropolitan High School – Chicago, IL

High School Diploma

Skills:

Customer service

Supervisor

Microsoft word

Microsoft excel

Microsoft powerpoint

Mortgage

Outbound and inbound

Go getter

Confident

Verbal communication

Analytical

Work Experience:

Epiqs/Dys – Remote

June 2022 – Oct 2022

Quality assurance

Listened and scored calls taken by CCSR'sT

ual Data - Remote Oct 2019 – May 2022

Mortgage possessor

Updating and verifying credit supplements for clients

Processing credit supplement files

Assisting borrowers with conference calls with creditors

Logisticare – South Phoenix, AZ (Contract) Mar 2019 – Jul 2019

Customer Service Representative

Provided customer service to members requesting transport

Ensured accurate trip data input

Scheduled, modified and cancelled reservations as requested

Obtained and documented details of any complaints being filed

Received and documented customer concerns

Ensured that all relevant customer information is documented

Epiqs – South Pheonix, AZ (Contract) Dec 2018 – Feb 2019

Customer Service Representative

Inbound and Outbound calls

Money Management

Account Management

Check Disbursement

General Dynamics – North Phoenix, AZ (Contract) peak season Oct 2018 – Dec 2018

Customer Service Representative

Intake and enrollment

Insurance Verification

Customer Service

Case Management

Grand Canyon University – West Phoenix, AZ Jul 2018 – Oct 2018

Line Cook / Chef

Meal Preparation

Sanitation

Food Prep

The Thumb – Phoenix, AZ Aug 2015 – Aug 2018

Line Cook/ Chef

Meal Preparation

Sanitation

Food Prep

Inventory Management

Old Hickory Inn – Jackson, TN Mar 2012 – Aug 2015

Night Auditor/ Maintenance

Checked in guess

Customer Service

Night Auditor

Processed Reservations and Folios

Answering phones

Maintained rooms and property

Strategic Media Research – Chicago, IL Sep 2007 – Feb 2012

Phone Center Supervisor

Inbound/ Outbound calls

Train and Developed CSR’s

Recorded CSR’s time

Quality Monitored Calls

Faxed and Copied Documents

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