Maressa Hanna

Dearborn Heights, MI *****

313-***-****

HYPERLINK "mailto:adyry3@r.postjobfree.com" adyry3@r.postjobfree.com

Professional Summary

I am a passionate and creative professional that excels in collaborating with others as well as working independently and proactively on creating solutions that benefit both the team and business. In my professional experience I have grown to actively listen to others, successfully implement ideas as well as being able to communicate with various levels of colleagues and create a meaningful experience for all.

Professional Experience

Onboarding Specialist November 2020- February 2023

Rock Central Detroit, MI-hybrid

Successfully onboard new team members to Rock Central and support with any inquiries regarding the onboarding process and paperwork

Utilize Cherwell ticking system/hotline to support candidates and team members with updating information and/or issues to ensure overall company compliance

Assisted candidates and team members both verbally and digitally within the ServiceNow (formerly Cherwell) platform

Coordinate and lead new team members orientation

Ensure compliance with onboarding process timeline and deadlines

Excel in conflict resolution with escalated situations

Perform investigations for Outlet Surveys as a vocal team- high communicator

Possessed the fastest ticket completion time and had the highest percentage of compliance on the Onboarding Experience team

Payoff Specialist May 2020-November 2020

Quicken Loans Detroit, MI -remote

Contacted creditors to order updated payoffs

Instrumental in following the payoff process including, follow up calls to creditors and processing received payoffs

Assisted in Lab with our new team members

Payoff Shadow Squad Member

Promoted to Onboarding Experience Specialist

Onboarding Specialist/Nurse Recruitment Rep. January 2016-February 2020

Beaumont Dearborn/Corporate Talent Acquisition Dearborn, MI

Responsible for all new team members’ onboarding process and successful completion including immigration topics, I9 paperwork, and other new hire paperwork

Coordinated and organized new employee paperwork and maintained compliance with personnel files

Coordinated pre-employment physicals including verification of background checks

Processed all internal company transfers in a timely manner

Created identification badges for new employees

Manager February 2014-May 2020 Bounce it up Livonia, MI

Responsible for employee work schedules and payroll

Organized and led work meeting to ensure employee alignment and overall company culture

Coordinated event planning for customer party booking

Education

Eastern Michigan University

Graduated 2016

Bachelors in Science- Health Administration

Certifications and Technical Skills

Proficient in Microsoft Office Suite (i.e. Word, PowerPoint, Outlook, and Excel)

ISMS Ambassador Team

CENA program course at HFCC- February 2013

Intermediate Arabic language

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