Nursing Assistant Certified

SHEILA WASHINGTON

773-***-**** **********@*****.***

PROFESSIONAL SUMMARY

-Over 15 years of experience providing excellent customer service to diverse clientele

-Global Mindset: ability to combine an openness to and awareness of diversity across cultures and markets with a propensity and ability to see common patterns

-Quantitative skills: ability to handle data and use numerical evidence systematically

-Strategic thinking: use this process to define the manner in which people think about, assess, view, and create the future for themselves and others

-Extremely empathetic and compassionate when interacting with all matters

-Solutions oriented with ability to assess strengths, weaknesses, opportunities, and anticipate potential threats

-Analytical-driven background, well-developed interpersonal skills, proven record of building and maintaining positive/healthy relationships

EXPERIENCE

Certified Nursing Assistant,

August 2015— present

Norwegian American Hospital, Chicago, IL

-Compassionately, gently and effectively provide vital care to (how many patients are you assigned to) chronically ill patients

-Responsively assist them in daily activities they might have trouble with on their own (including bathing)

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Certified Nursing Assistant,

May 1998 — July 2015

Healthcare Plus, Chicago, IL

-Gently bathed and dressed (how many patients are you assigned to)

-Accurately took vital signs

-Turned and/or reposition patients who were bedridden

-Provided empty bedpans

-Lifted patients into beds, wheelchairs, exam tables, etc.

-Answered patient calls

-Examined patients for bruises, blood in urine and other injuries/wounds

-Cleaned and sanitized patient area(s)

-Changed bed sheets and restocked rooms with necessary supplies

Activity Aide,

Berkshire, Forest Park, IL

Apr. 2006 — Apr. 2010

-Delivered personal care assistance/services as required or instructed

-Observed and reported any changes in patient’s physical/emotional condition to the unit nurse

-Maintained a clean and safe environment for patients, visitors, and co-workers

-Promoted and respected the dignity and well-being of each patient and their family

-Attended minimum of 12 annual hours of in-service education

Floor Manager,

Safe and Reliable Living, Chicago, IL

Jan. 2005 — Mar. 2006

-Energetically coached, lead and motivated team of 14 call center agents, and 12 interns on compliance and protocol priorities

-Applied strategic initiatives to manage and improve team work performance by 60%, which grew revenue and increased client base

-Oversaw the day-to-day operation of the call center

-Created and managed customer complaints and service request

-Evaluated work performance to assure that enrollment goals were met

-Participated in the interview process of new employees

-Built and fostered positive relationships between prospects, agents, and corporate team

EDUCATION

-CNA Certified – 2010, Samland, Chicago, IL

-High School Graduate – 1983, George Collins High School, Chicago, IL

ACHIEVEMENT

-CERTIFIED NURSING ASSISTANT

VOLUNTEER

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