Customer Service Representative
Resume:
Sencera Jordan
Waitress
Contact
Address
Atlanta, GA, 30342
Phone
adyrv7@r.postjobfree.com
Skills
Menu memorization
Beverage preparation
Cash Handling
Dining area maintenance
Accurate money handling
Order accuracy
Bar terminology
Customer Service
Microsoft programs
Attentive Waitress and Customer service representative with superior knowledge of ethnic dining, problem solving and dedication to getting the customer their desired results. Trained in POS systems, Microsoft programs and table-side serving with understanding of food and beverage pairings and great salesmanship. Known for maintaining speed and accuracy in high-traffic times. Enthusiastic and reliable professional takes pride in providing excellent customer service.Skilled in anticipating customer needs, addressing complaints, and resolving issues in a timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Work History
2016-06 - 2019-08
Camp Counselor
Atlanta Dance Core, Stockbridge, Georgia
Developed age-appropriate arts and crafts activities to encourage campers' artistic skills development and creative expression.
Taught campers outdoor-focused skills such as kayaking and rappelling to increase campers' self-reliance and confidence.
Collaborated with other camp counselors to design fun and enriching learning activities for campers.
Worked with children of varying age, interest, skill and developmental levels.
Led groups of children safely through variety of camp activities.
Transported and escorted program participants to and from activities and on field trips.
2020-11 - Current
Waitress
U Bar, East Point, Georgia
Remained calm and poised when dealing with difficult customers or during busy shifts.
Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
Kept server areas clean and stocked to increase efficiency while working tables.
Inspected dishes and utensils for cleanliness.
Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
Maintained customer satisfaction with timely table check-ins to assess food and beverage needs
2021-12
2022-12
Customer Service Representative
Amazon Remote, Georgia
• Assisted customers with their queries related to orders, shipping, payments, refunds, and returns
• Troubleshooting technical issues faced by customers while using Amazon’s products and services
• Provided accurate and timely solutions to customers via chat, email, and phone
• Identified and escalated customer issues to relevant departments for prompt solutions
• Building rapport with customers and ensuring that their feedback is communicated to Amazon’s management team
• Always adhered to Amazon’s customer service policies and processes
2023-01
Current
Customer Service Representative
Converges Remote, Georgia
Provided inbound customer support.
Greets customers in a courteous, friendly, and professional manner using agreed upon procedures.
Assess all in-bound calls to address member’s needs accurately and efficiently by maintaining a strong customer focus.
Be patient and compassionate while working as a team player and using all your available resources to provide the best outcome to the member.
Navigates multiple systems to ensure customer is gets the best solutions.
Delivered expert customer experience.
Education
2016-08 - 2019-05
High School Diploma
Eagles Landing High School - McDonough, GA
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