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Technical Support Network Engineer

Location:
Aurangabad, Maharashtra, India
Posted:
August 07, 2023

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Resume:

YASIR AHMED ANSARI

India Phone: +**888**-***** DOB: 08-Aug-1983

Email: adyrv4@r.postjobfree.com · LinkedIn Profile: www.linkedin.com/in/yasansari

CISCO CCNA R&S / Security / ITIL Certified IT Engineer with more than 14 years of experience in Network / System Administration. Having Expertise in Networks and Security. Configuration, installation and administration of Network & Security Devices. Designing and applying IT policies which defined acceptable use of IT assets & provide IT Security within the company. Pursuing Microsoft Azure / Microsoft 365 Administration.

Installed and configured CISCO, D-Link, Linksys, Huawei, Volktek, Mikrotek and Alcatel Omni6024 switches and IT Security Firewalls like Cyberoam 200i, 25ia, Server Based Firewalls. Installed and Maintained Dell Power Edge, HP ProLiant servers in addition to facilitating domain / database environment. Group policies implementation for security with backup & restoration of Oracle and MSSQL Database.

SKILLS

Networking:

TCP/IP, DNS, DHCP, Routing & Switching, Access List, VLAN’s, VTP, STP, Port Channel, LACP, Wireless, Docsis Technology, VoIP, GPON.

Network Devices:

CISCO, Mikrotik Routers, 1700s/1800s/7200s/ASR, CISCO 1900,2950, 2960, 3750, CMTS, Netsweeper Server, D-Link Switches, Optilink Switches, Huawei Switches, VolkTek Switches

Monitoring Tools:

CACTI, MRTG, Wireshark, Solarwinds, Telnet, Putty, Hyper Terminal.

Security:

IDS/IPS, Cyberoam 200i, 25ia Firewall, Log Analysis, Basic knowledge of CISCO ASA Firewall

ADDITIONAL SKILLS

Good knowledge & expertise in Wireless, LAN and WAN. Network Devices like firewalls, switches, routers installation and configurations. Maintaining and Managing Servers and Databases.

Microsoft 365 Administration.

Capable to do all network, server and computer hardware / software related tasks on daily basis.

Superb knowledge of TCP/IP, IPS/IDS, Log Management, Switching and Routing fundamentals.

Oracle / MSSQL Database Server Installation, Backup and Restore.

Knowledge of HTML, PHP, Domain Hosting, Email Hosting, Word Press.

Can Configure, Install and Manage Firewalls, Routers, Manageable Switches and Other Devices.

EXPERIENCE

APRIL-2020 – TILL NOW

INDEPENDENT EXPERT FOR WINDOWS TECHNICAL SUPPORT.

WEBSITE: http://www.directly.com/

Assisting Windows users to help them to resolve technical Issues on chat. Guiding and assisting on proper resolution.

Troubleshooting Windows 10/11, Office365, Outlook, Microsoft Teams, OneDrive technical Issue.

Installation, Uninstallation of Software's, Drivers / Windows Update, Repair and Maintenance.

Working Closely with Users to help them understand the issue and guide them to resolve the issue.

Assisting Users on Chat Support. Helping with Network Issues & Troubleshooting.

DEC-2015 – APRIL-2020

IT ENGINEER, My city engineering enterprises.

WEBSITE: http://www.mycitygroup.net/

ERP System Installation, Implementation, Functional Support, Network & Office infrastructure installation, maintenance and support.

Providing Technical Support for all Queries related to IT. Implementation of IT policies to establish secure office network environment.

User End Technical Support (ERP, Software & Hardware).

Installation, Implementation and Managing ERP Server (Dell PowerEdge) Managing Windows Server 2012 R2 standard edition with MS SQL as Database.

Implementing & Managing Windows as Firewall to Secure WAN intrusion.

Automated WAN Intrusion Blocking via PowerShell Scripts.

MSSQL Backups and Restore. Intermediate knowledge of MSSQL Queries.

Designing LAN / WAN network for office DATA and VOICE connection for IP Phones (Alcatel Lucent – EPBX). Configuration & management of Alcatel Omni 6024 Switch.

Provided support and procurement for IT Products, cPanel Linux Hosting for company website, emails creations and Management.

Coordinating with ERP vendor for functional support and user requirement.

Coordinating with vendors for laying and installing conduit LAN cables for DATA and VOICE.

Troubleshooting error and problems reported by users. Providing training and technical assistance.

Installation and configuration of routers, wireless routers, access points, switches, racks, EPABX, Fiber Cables and IP Telephones.

Installation and configuration of (Attendance) Finger Print Time Biometric Machine.

Design, installation, configuration, integration, testing and Maintenance of CCTV and Access Control System

Configuration and WAN routing for CCTV Camera and ERP Server.

Devices:

Manageable Omni Switch 6024.

IP Phone EPBX - OmniPCX OXO.

Dell PowerEdge Servers (Windows 2012 R2) with MSSQL.

DVR, NVR’S.

Alcatel Lucent IP Touch (IP Phones).

Managing Company Domain, Hosting and Email.

JAN-2015 – DEC-2015

SENIOR ENGINEER, Hathway Cables and Datacom Pvt. Ltd.

WEBSITE: http://www.hathway.net/

Datacenter Support, Device Configuration, Network Implementation and Consumer Support.

Configured MRTG, Cacti graph and CMTS port configuration, troubleshooting WAN/LAN and wireless network.

Datacenter cabling, structured network cabling such as UTP, coaxial etc., installation and configuration of LAN, WAN and installing CISCO, Routers and CISCO, Huawei Switches L2 Switches.

Raising fault tickets in case of remote side issues, following up with the concern team for resolution.

Coordinated with various departments for faults analysis and rectification.

Documented network problems and resolutions for future reference.

Leading Team with more than 05 IT Associate, handling Retail ISP.

Managing and coordinating fiber team and maintenance team.

Designing HUB & Spoke area for making LAN ISP connections feasible.

Configuring VLAN’s and Trunk’s, STP on VOLKTEK and CISCO for distributions and isolating Internet Connections for each user.

Coordinating with NOC for complex configuration and documenting the changes being done.

Coordinating with vendors for laying and installing last mile and overhead fiber.

Troubleshooting error and problems reported by consumers from user end till core-routers.

Escalating and assigning various faults to particular department for quicker solutions.

Installation of switches (CISCO, VOLKTEK), racks and SFP’s and media convertors, CMTS (CISCO).

Installation of CISCO 7200 Series CMTS and Migration of Live consumers on HUB locations.

Managing and reporting OFC (Optical Fiber) power losses and issue.

Handling more than 200 corporate consumers.

Devices:

CISCO (2950, 2960) Manageable Switch.

CISCO ASR, CMTS.

Volktek (6332, 5332) Manageable Switch.

Huawei (S5700) Manageable Switches.

MAY-2011 – DEC-2014

NETWORK ENGINEER, GLOBAL INNOVSOURCE SOLUTIONS PVT. LTD.

WEBSITE: http://www.gtllimited.com/

IT Hardware Networking Designing, Installation, Configurations and Support.

Working as Network Engineer on Power Project under GTL Limited.

Implementation and Installation of IT Infrastructure, Networks for various locations.

Handling more than 18 Divisions Interconnected through MPLS (Vendor Airtel).

Hardware (Cyberoam) Firewall configuration as proxy and as well as gateway.

Managing Firewall as security device for data routing as well as routing device.

Configuring various firewall policies for different locations and different departments.

Configuring Static Routes to route traffic differently for LOCAL Network and WAN.

VLAN management and configuration for network distribution on D-Link 3100 Managed Switch.

Creating Site-to-Site backup VPN on MPLS failure. Routing VPN traffic through core MPLS network.

Coordination with different vendors of ISP and Telecom for requirements and installations.

Maintaining downtime and SLA for the ISP and MPLS.

Devices:

Cyberoam Firewalls (200i, 25ia).

D-Link DGS3100 Manageable Switch.

Synology NAS.

Mikrotik manageable Routers.

FirePro manageable Routers.

Server and Computer Hardware Support and Installations.

Maintaining HP ProLiant Server Installation of Windows 2008 R2 OS.

Maintaining Dell Server Installation of Windows 2003 R2 OS, RAID 1 & 5 Configurations.

Maintaining Dell Server Installation of Linux OS with FTP Configurations, Creating Users.

Managing AMC’s with vendors providing fault reports and spare replacements.

Providing support to users for Network as well as PC Hardware.

Handling more than 200 Computers troubleshooting, requirements and maintenance.

Oracle 11g / 10g database installation, creating users importing and exporting backups.

Intermediate knowledge of MySQL backup and restore.

Synology NAS installation and configuration.

Symantec Backup and Restore application installation and maintenance for backup in Windows 2008 server for tape drive.

Devices:

HP ProLiant Server (Windows 2012 R2 Server)

Dell PowerEdge (Windows 2003 Server)

MYSQL / Oracle Database.

APRIL-2009 – MAY-2011

NETWORK ENGINEER, REAL TEAM SYSTEMS PVT LTD.

WEBSITE: http://www.realteam.in/

Designed and deployed networks, servers as per the company requirement.

Installation of Domain Server on Windows 2003 Standard and Managing Users and Computers within domain.

Handled different tasks such as network address assignment, server management etc.

Handled network infrastructure devices and equipment like Linksys Switches and Linksys Wireless routers.

Worked on wireless networking.

Terminating ISP connections and managing link status and coordinating with vendors.

Created documents on network architecture, its design criteria, performance metrics, etc.

Installed different software’s, hardware’s and equipment’s in company.

Devices:

Windows 2003 Server as DC and ADC

CISCO, Linksys Wireless Routers

CISCO L1 Switch.

EDUCATION

JULY - 2007

BACHELOR IN COMPUTER APPLICATION, tpicit.

Graduated from Dr. Babasaheb Marathwada University, Aurangabad, Maharashtra, INDIA.

CERTIFICATION

JAN - 2015

CISCO - CCNA ROUTING AND SWITCHING (200-125).

CISCO ID: CSCO12747994

EXPIRES ON: 18TH DECEMBER, 2020.

DEC - 2017

CISCO - CCNA SECURITY (210-260).

CISCO ID: CSCO12747994

EXPIRES ON: 18TH DECEMBER, 2020.

MAY - 2019

AXELOS – ITIL V4 FOUNDATION.

CANDIDATE NO: 9980024794491590

TECHNICAL STUDIES

CCNA – CISCO Certified Network Associate.

MCSE – Microsoft Certified System Engineer.

ITIL Foundation – 4 Edition.

Exchange Online.

System & Cyber Security.

Azure / M365 – Pursing.

All the above stated information is true to the best of my knowledge and I shall be solely responsible for the authenticity of this information.

Yasir Ahmed Ansari. Date: / /



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