SALESFORCE

ADMINISTRATOR /

DEVELOPER

Dimple

Chandra

551-***-****

adyrss@r.postjobfree.com

Franklin, MA 02038

CONTACT

Detail-oriented professional with 9+

years experience on multiple roles and

3+ years experience on salesforce

(CRM) platform (Salesforce Lightning).

which gives me numerous

transferable skill and qualities.

Frequently praised as hard working

and open to challenges by my peers.

CAREER OBJECTIVE

July 2022 - June 2023

Salesforce Administrator/Developer

IntelyCare Inc., Quincy, Massachusetts

February 2020 - February 2022

Salesforce Administrator

Codman Square NDC, Dorchester, MA

EXPERIENCE

Implemented CPQ solution to manage contract, Quoting and pricing process and make them more efficient.

•

Enhance sales Documentation (e-sign) process configure PandaDoc which increase 28% in close rate and reduce admin work by 65%.

•

Improve/create dashboards and reports for executive leadership to provide valuable sales insights.

•

Developed various Custom Objects. Tabs Entity-

Relationship data models, validation rules on the objects, Components and Custom links.

•

Leaded integration of custom 3rd party plugins apps with salesforce using REST API calls like referral rock and PandaDoc to improve and increase sales lead and sales process.

•

Managing and updating 3rd party plugins apps with

Salesforce using REST API calls like Zoom, Zendesk, Haymarket, Marketo, Conga and Pando to use resources fully and effectively.

•

Interacted with various business team members to gather the requirements and documented the requirements for sales cloud and service cloud.

•

Maintained Custom and Standard Objects, Managed Users, Approval Process, API, Data quality, automations.

•

Used Salesforce automation process, Created and improve and troubleshoot the error in workflow rules and defined related tasks, time-triggered tasks, email alerts, field updates to implement business logic.

•

Created new recruitment app to match the functional needs of the organization. Used Jira to fly smoothly toward goal and unlock the potential and provide solution in SLA.

•

Provided training sessions for new users on how to use features available in Salesforce platform efficiently and create Prompts.

•

Collaborated closely with Consulting (SF Architect) during software development life cycle process for bug fixes or enhancements related projects.

•

• Assisted to implement SSO (Single Sign On) Microsoft 360. Advance and improve Salesforce design and usability for end users.

•

Create new and optimize existing Custom Objects, Fields, Page Layouts, and more Improve and create Salesforce automation to improve productivity and leverage capacity.

•

Create new and optimize existing Workflow Rules

(immediate/time-dependent) Process Builders, and Flows.

•

Enhance data security and integrity of Salesforce Instance. Managing permissions, profiles, users, and Validation Rules.

•

Informing executive leadership with need to-know data. Create new and optimize existing reports and dashboards.

•

Save time, energy, and resources by automating and uploading large data sets to enhance productivity.

•

Assisted Senior Salesforce Administrator with Data Loader and Data Import Wizard.

•

Support integration of Custom 3rd Party Plugins and Apps Exchange Apps to optimize paid classes and website integration for Salesforce, including Click and Pledge and Web to Salesforce.

•

Wrote triggers to process incoming service e-mail requests from customers to automatically create new case records.

•

Implemented Web to Case, Email to Case functionalities to provide a better customer support to the customers.

•

Used field level security along with page layout to manage the visibility and accessibility of fields for different profiles.

•

June 2012

PGD INTERNATIONAL BUSINESS OPERATIONS IN

COMMERCE, In Commerce

IGNO University, Delhi, India

May 2008

Bachelor Of Commerce In Commerce

Delhi University, Delhi, India, US

May 2006

.Net Programming Certification In Software

Engineering

Oxford Software Insitute, Delhi, India

EDUCATION

SKILLS

• Salesforce Integration

• Data Loader

• Requirements Gathering

• Business Analysis

• Apex Code

• Salesforce Lightning

• Salesforce Administration

• Data Integrity Implementation

• Sales Cloud and Service Cloud

CERTIFICATIONS

• Certified Salesforce Associate

• Https://trailblazer.me/id/dmahour1

• Jira Fundamentals Badge

Contact this candidate