Customer Service Representative

NP NEQUAI PETERSON

323-***-**** *********@*****.***

OBJECTIVE EXPERIENCE

Passionate about promoting

lasting customer satisfaction

by delivering quality service

and unparalleled support.

Proficient in customer service

best practices and related

options.

CUSTOMER SERVICE REPRESENTATIVE • AT&T COMMUNICATIONS • FEB 2008 • MAR 2023

• Handled customer inquiries and suggestions courteously and professionally.

• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.

• Answered constant flow of customer calls with minimal wait times.

• Answered customer telephone calls promptly to avoid on- hold wait times.

• Offered advice and assistance to customers, paying attention to special needs or wants.

SHUTTLE DRIVER • MCCALLISTER TRANSPORTATION •

MAR 2012 • MAR 2020

• Operated with safety and skill to avoid accidents and delays.

• Completed regular inspections and maintenance actions, as well as basic equipment repairs, to keep equipment operating at peak levels.

• Greeted customers with friendliness and professionalism, engaging in conversation to build rapport.

• Delivered passengers to destinations safely and on time.

• Remained calm and poised in emergent situations. RESTAURANT MANAGER• QUEEN MOTHER'S CORNER•

JAN 2008 • AUG 2012

• Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.

• Tracked daily sales transactions and invoices for accurate and updated financial reporting.

• Managed staff schedules and maintained adequate

coverage for all shifts.

• Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.

SKILLS EDUCATION

• Reading

Comprehension

• Understanding

Customer Needs

• Customer Relationship

Management

• Transportation

Solution Development

• Customer Relations

• Administrative

Support

• Managing Multiple

Tasks

HIGH SCHOOL DIPLOMA • JUN 1992 • LAKE GIBSON SENIOR HIGH SCHOOL

Principal’s Honor Roll – 3.3 GPA

AA LIBERAL ARTS • MAY 2002 • EL CAMINO COLLEGE

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