Team supervision, operations, customer service, innovative, leadership

Stephen (Skip) Feenstra

Paradise, NV 651-***-****

*************@*****.***

linkedin.com/in/stephen-feenstra-377729284

Strategic thinker with a big picture mindset, exceptional productivity and performance innovation skills, and the capacity to energize a team of professionals by creating a resilient and innovative team culture.

Qualifications Summary

Visionary professional with vast experience leading onsite and remote teams with the ability to serve as a bridge between a brand and store teams by ensuring staff possesses the tools and inspiration to excel; experience leading four exempt direct reports and 68 warehouse workers and enabling next-level promotions.

Collaborative team-player with high emotional intelligence and the capacity to coach, train, and develop brand leaders with a focus on quality communication, revenue growth, and customer satisfaction; oversaw transportation budget for 78 stores; partnered with store teams to develop and deliver consistent flow for teams.

Exceptional communicator and change agent with a sharp power of observation, able to simplify sophisticated issues to make them easily comprehensible for a broader audience.

Ambitious, high-energy self-starter with a proven ability to plan, prioritize, manage, and complete undertakings within fast-paced, deadline-driven situations; able to ensure stores deliver a showroom-quality experience to customers.

Engaging individual with a dynamic growth mindset, strong management and people skills, personal values, integrity, and technical knowledge; able to partner with brand leaders and store teams to ensure success.

Highly effective strategist with the capacity to use creativity to determine the best course of action for the organization as a whole through use of skills that transfer across multiple industries and positions.

Career Experience

Floor & Décor

Department Manager, Hardwood / Laminate / Vinyl flooring / Installation Materials August 2022 to May 2023

Embraced responsibility for adjusting inventory based on market trends. Ensured flawless execution by performing quality inventory control management.

Selected Contributions:

Exercised sound judgment and discretion while performing comprehensive product assortment review.

Contributed to corporate financial health by achieving 65% of store sales.

Employed refined relationship-building skills and collaborative mindset to build enduring relationships with contractors.

National Storage Affiliates Twin Cities Metro

District / Area Manager (11 locations) March 2021 to March 2022

Exercised detailed analysis and judgment while performing P&L responsibility across 11 properties.

Selected Contributions:

Established solid foundation for success by overseeing maintenance, repairs, payroll, budgeting, and occupancy rate within a fast-paced environment.

Generated energy and stability by driving Google reviews; achieved 15 reviews per location per month.

Shaped a vibrant, productive environment through oversight of hiring, training, mentorship, development, and team morale.

Reading Bus Lines Twin Cities

Division Manager Woodbury, MN April 2007 to March 2021

Demonstrated leadership and communication skills while overseeing and managing sales and operations of motor coach charter bus trips.

Selected Contribution:

Exhibited superior attention to detail while reviewing client itineraries to ensure compliance with Department of Transportation rules and procedures.

Marshall Fields (Target Owned) Minneapolis, MN

Innovation Process Leader, Headquarter Logistics August 1999 to October 2005

Demonstrated strong leadership and foresight by developing, integrating, and managing essential Target process flow methodologies within the Marshall Field’s Division.

Selected Contributions:

Increased personal and professional effectiveness by implementing Best Methods for merchandise processing.

Maximized productivity and provided vital structure by designing and installing backroom space capacity systems.

Additional Experience as Senior Operations Group Leader, Shipping, Target Distribution, Oconomowoc, WI; Regional Transportation Manager, Target Distribution, Oconomowoc, WI; Team Leadership, Target Stores, Minneapolis Market.

Education

Bachelor of Arts in Business

Minnesota Metro State, St Paul Minnesota

Associate of Arts

Winona State University, Winona Minnesota

Professional Proficiencies

Supervision Leadership Coordination Operations Communication Training Customer Service Organisation Coordination Accountability Coaching Computer Management Scheduling Administration Administrative Support Account Management Reporting, Nursing Accounting Team Building Performance Productivity Innovative Solutions

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