ROBIN TYSON

**** ********* ***, *********, ** ***06 · 410-***-****

adyrpy@r.postjobfree.com

EXPERIENCE

NOV 2021 – PRESENT

PACKAGE HANDLER, Fedex ground

Sorting deliveries and ensuring they are properly routed

Loading parcels into FedEx ground vehicles

Adhering to safe package handling practices at all times

Scanning parcels to ensure they are appropriately tracked

Working with management to resolve any safety-related issues

2015 – 2021

STATION MANAGER, Opus inspection

Manage and coordinate the operation of the inspection station within budget and in accordance with Envirotest's policies and procedures

Hire competent station personnel, and provide in-depth on-the-job training to each employee as well as periodic remedial training

Supervise staff (e.g. counsel and discipline employees as needed, evaluates performance of employees, schedule work assignments to ensure proper staffing for various traffic volumes, etc.)

Understand the function of selected emission control devices and perform visual inspections of such devices in a timely and reliable manner

Administer and control facility forms and supplies

Report weekly/monthly operation activity and extraordinary activity to the district manager in a timely manner

Coordinate general facility maintenance including painting, snow removal, grounds keeping and janitorial upkeep

Implement the station's safety program to ensure employee and customer safety

Complete all administrative paperwork related to operations, finance, technical support and human resources

Conduct emissions tests as needed

Perform other duties as assigned by the district manager and/or operations manager

2015 – 2021

LANE INSPECTOR, Opus inspection

Serves as lead lane inspector performing emission inspection functions in all test positions.

Assists in directing and training Lane Inspectors.

Directs motorists in and out of the inspection station.

Inspects vehicles for conditions affecting safety and exhaust system integrity.

Follows established emission inspection procedures in testing vehicles.

Responsible for collecting inspection fees and accounting for the proper dollar amount collected in cash, checks, and charges.

Enters appropriate vehicle information into computer and verifies vehicle data against computer data.

Operates exhaust analysis instrumentation (dynamometer).

Operates vehicles during the emissions and evaporative system test.

Provides test results to customers and explains the printout as necessary.

Instructs customers on the next step in the inspections process after test is completed

2007 – 2015

CUSTOMER SERVICE CLERK, alpha gold exchange

Record all customer requests and forward those requests to the proper departments

Resolve billing issues and determine the source of the problem to ensure it does not occur in the future

Answer all customers’ questions and provide relevant information

Record payments and collect revenue

Partake in educational opportunities in order to update your knowledge regarding customer service-related responsibilities

Make sure that all products are delivered to customers in a timely manner

Ensure the standards set forth by the company are maintained by all personnel at all times

Recommend changes that could provide a better experience to customers

EDUCATION

LAKE CLIFTON HIGH SCHOOL, 1982

SKILLS

Leadership

Problem-Solving

Time Management

Communication

Goal-oriented

Conflict-resolution

AWARDS

EMPLOYEE OF THE MONTH, OPUS INSPECTION

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