Customer Service Representative

Summary

Skills

Experience

Jessica Piccuilla

** ***** ***., ******* ** 14207

Home: 716-***-****

****************@*****.***

Reliable Customer Service Representative with extensive track record in demanding sales and account management environments. Strong presenter, communicator and problem resolutionist, working effectively and productively with diverse customers and individual needs. Creative Problem Solving

Multi-task Management

Strong Communication Skills

Computer Proficiency

Proficient in MS Office

Strong organizational skills

Caplugs LLC September 2017 to October 2018

Production Worker

Buffalo, NY

Recognized and reported defective material and equipment to Quality Assurance. Reviewed incoming materials and compared to documentation. Completed product assembly according to standardized procedures. Built and packaged different products in accordance with detailed specifications. Adjusted machine feed and speed if machine malfunctioned. Maintained clean and organized work areas.

Keybank May 2015 to March 2016

Customer Service Representative

Buffalo, NY

Balanced the needs of multiple customers in a fast-paced call center environment. Established new customer accounts including checking, savings, lines of credit and loans. Advised customer on different product packages that best fit them financially. Informed customers on billing procedures, processed payments and provided assistance to set up payment options.

Received inbound calls from customers, providing information regarding services or products, taking new orders and canceling accounts.

Took retention calls, obtained information to resolve customer complaints ending in customer satisfactory

Jackson Hewitt Tax Service November 2013 to May 2015 Front Office Receptionist

Buffalo, NY

Met incoming customers with professional approach and provided friendly, knowledgeable assistance. Maintained reception area in orderly manner to provide visitors with a positive first impression of the company.

Received customer calls on multi line phone and helped them with there IRS inquiry. Compiled and uploaded files into records management system. Managed the daily calendar for the Tax Preparers.

Handled the complaints and concerns of customers.

Installs Inc. April 2009 to July 2012

Supervisor / Teamlead

Education

Buffalo, NY

Supervised a team of 100 employees in a call center, containing multiple companies. Oversaw training of new team members and mentored each to promote productivity, accuracy and friendly service.

Monitored and graded employee calls and their work ethics. Closed sales and took payments.

Dispatched Technicians for customers with IT issues. Took Supervisor calls retaining to escalated issues and resolved problems. Clientlogic June 2002 to October 2004

Customer Service Representative

Buffalo, NY

Took inbound and outbound customer service calls for an internet company. Resolved escalated customer issues quickly to drive client retention. Resolved product issues and shared benefits of new technology. Set up accounts and advised billing dates

Shipped software and walked customer through downloading and setup. Microsoft Word, Excel, Windows XP and Windows 7.

Telespectrem World Wide July 1999 to March 2001

Customer Service Representative

Buffalo, NY

Took inbound and outbound customer service calls for Sprint. Created Customers accounts and advised them.

Assisted customers with sales transactions in a timely manner to guarantee high level of customer service.

Checked to make sure they have service in there area. Programmed there Sprint Phones for them.

H&R Block December 1997 to April 1999

Receptionist

Buffalo, NY

Greeted visitors, assessed needs and directed to appropriate personnel. Prepared, compiled and filed documents as well as reports presented to various parties. Answered and directed incoming calls using multi-line telephone system. Met incoming customers with professional approach and provided friendly, knowledgeable assistance. Printed Checks.

Contacted customers when their IRS checks were available for pick up. Erie Community College

Buffalo, NY, United States

GED

Buffalo, NY, United States

Contact this candidate