ERICKA

KILLINGBECK

VAN BUREN TWP, MI ***** 586-***-****, adyro1@r.postjobfree.com

PROFESSIONAL SUMMARY

Dependable employee seeking opportunity to expand skills and contribute to company success. Considered hardworking, ethical and detail-oriented.

SKILLS

Positive attitude Strategic decision making Ability to multitask

Customer engagement Good communication Creative Writing Skills

Organizational Skills

EXPERIENCE

Brand Ambassador Customer Service

Elite Marketing Lake Success, NY

May 2017 - January 2019

Sales representative for both Delta and American Airlines.

Provided excellent customer service to passengers and customers.

Delta Sky Miles and American Express Credit Card Representative.

Introduced products and available services to customers.

Exceeded set sales goals through established marketing techniques and creative communication skills. Hearing Aid Specialist

Earphonics Inc., DBA Eastpoint, MI

November 2013 - May 2017

Provided Diagnostics for the hearing impaired as Certified Hearing Aid Specialist via screening and testing..

Determined and suggested best hearing aid types for patients.

Increased sales by providing explanations on multiple types of hearing aids to patients in order to find the best fit for them.

Customized patients' hearing aid devices by doing fittings and making molds of their ears.

Delivered exceptional customer service to bolster strong relationships and build positive experiences.

Managed the day to day operations of the hearing aid clinic. Special Accounts Manager

Dialogue Marketing Troy, MI

January 2013 - September 2013

Provided excellent Business to Business contact via phone and chat systems with both incoming and outgoing lines of communications representing Broadview VOIP phone systems.

Completed both live and remote demonstrations of multiple types of phone systems.

Elevated team productivity and performance using improved training and motivational strategies.

Directed and coordinated multiple phone system sales with smooth and profitable strategies.

Listened to customer requests and specifications and made suggestions to appropriately fulfill needs.

Maintained top sales representative for long periods on a monthly basis, sold and signed largest account in a single sale and sold the only multi-location sale with over 500 phones per location. Account Manager

District Publishing Shelby Township, MI

April 2009 - July 2012

Business to Business contact with potential clients via phone and/or face to face increasing sales and offering company services and benefits.

Providing explanations on the companies program and how it works to newly signed on clients.

Completed and Processed all projects upon clients acceptance offer.

Prepared and provided excellent Brochure Writeups for Account Executives for Ad sales, performed grammatical error checks.

Daily communications with CEO, CFO and other top executives to assist with meeting company goals and deadlines.

Assisted Print and Design department when needed. EDUCATION

High School Diploma

Romulus Senior High, Romulus, MI

May 1984

ADDITIONAL ATTRIBUTES AND AWARDS

During my early years as a dancer and figure skater I was State/National ISIA Champion, and regional USFSA Regional Champion. In addition, I competed on a regional level in gymnastics representing the state of Michigan which were the years that cemented my aggressive fortitude to work hard to achieve desired goals. I am focused, outgoing, inquisitive, with a strong competitive nature.

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