Customer Service Data Entry

Kim Quintanilla Phone: 920-***-**** Email: *************@*****.***

SKILLS

Microsoft Apps

Customer service

Problem-solving

Communication-verbal/written

Team player

Collaboration

Learns quickly

Training of others

Detail oriented

Process improvements

EDUCATION

Northeast Wisconsin Technical College – Green Bay, WI

Correctional Science (Aug 1985 - Jun 1986)

Physical Therapy Assistant (Sep 1990 – Jun 1991)

Medical Coding (Jan 2017 - Mar 2017)

West High School – Green Bay, WI

High School Diploma (Jun 1985)

AWARDS

Stellar customer service.

2 Emerald: achieving performance metrics

1 Topaz: completing a project for another team

QVC tier 1: 2 cash rewards

WORK EXPERIENCE

Koch Industries/KBX Logistic – Logistics Scheduling Specialist Green Bay, WI Feb 2021 – Present

Schedule pickup, delivery appointments and resets for outbound and inbound

Collaborate with our internal KBX Teams as well as our customer on how to improve/influence the account/service from an appointments perspective and determine best practices

Identify problems and proactively work to solve them, providing a solution, escalating to the appropriate individuals when needed

Work with carriers in correspondence via email and maintain strong relationships

Work with Dock/Facility customers to coordinate appointments

Create new processes

Learn multiple programs for each account

Work in multiple screens

Load tracking

Promotional Designs - Client Relations Specialist

Green Bay, WI Feb 2019 – Feb 2021

Prepare quotes, proposals, and enter very detailed orders

Request art mock-ups

Pick thread for embroidery deigns

Collaborate with suppliers for pricing and inventory

Use facilis for searching products for clients

Teammates with a sales account manager and a COS

Attend supplier meetings

Internal and external customer service

Bay Valley Foods - Deduction Specialist

Green Bay, WI Oct 2018 - Feb 2019

Research deduction requests, using Customer Portals, collaborating with internal and external customers for information

Enter claims and credit memos

Use SAP to create financial entries

Create excel forms

Research for Agreements to complete transactions Optum/UHC - Recovery Resolution Rep Assoc

Green Bay, WI Jan 2016 - Oct 2018

Enter financial ledgers for analysts to recover claims

Open and scan in mail from outside patients, attorneys, and providers

Enter recoup payments from claim screens, spreadsheets, and emails

Research

Complete Refund checks

Create new case files

Attach docs from excel reports

Maintain office equipment/order supplies

Administration tasks

We Energies - Accounts Receivables

Green Bay, WI Aug 2000 - Sep 2015

Research payment errors

File documents and processed checks

Maintain and operate mail extraction equipment

Complete Reversals

Collaborate with major banking institutions

Process NSFS and customer payments

Balance and deposit

Assist Customer Service Center

Data Entry

Set up payment plans (Quick Check /online payments)

Work Walk in Center, Drive up window, take cash payment, balance cash drawers, run reports.

Worked Collection and Bankruptcy dept part time

Set up reconnections/disconnections for customer electric and gas usage

Contact this candidate