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Technical Support Engineer

Location:
Nairobi, Nairobi County, Kenya
Salary:
60,000
Posted:
August 07, 2023

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Resume:

DOUGLAS CHOMBA NDEGE

Bachelor’s Degree Electricals and Electronics Engineering

Tel: 071*-***-*** Email: adyrme@r.postjobfree.com

P.O BOX 236-10301-Kianyaga

PROFILE SUMMARY

I am a highly reliable and competent Electrical and Electronics Engineer with (5) years of experience in designing and installation of solar systems. I have mastery in cost forecasting, troubleshooting, conducting quality assurance and project reporting. I have excelled in developing and maintaining electrical systems and components to the required specifications focusing on economy, safety, reliability, quality and sustainability. Additionally, I have a comprehensive understanding of electrical health and safety regulations. I am currently looking for a suitable electrical engineering position where I can utilize my skills and experience to improve operations, increase profitability and enhance growth.

RELEVANT TRAINING AND CERTIFICATES

• Graduate engineer certificate (EBK)

• ERC Solar water technician license

KEY SKILLS AND COMPETENCIES

• Ability to read and interpret wiring diagrams.

• Good problem solving skills for diagnosis electrical and electronics faults.

• Accurate and timely reporting.

• Strong customer handling skills based on effective communication and proving accurate information.

• Expert in maintenance while following safety protocols.

• Strong working knowledge of Equipment testing, wiring and trouble shooting.

• Extensive knowledge of health and safety regulations.

• Actively works within set out protocols and Quality standards.

• Product knowledge ability to read and interpret schematic and wiring diagrams.

• Expertise in monitoring electrical systems, provide analysis, conclusion and recommendations in implementing new electronic circuits and gadgets.

• Can present findings to senior management and suggest actions to be taken in formulating new control mechanisms for new power installations.

• Proficiency in a variety of solar system design tools.

• Valid driving license

WORK HISTORY

Job Title: Technical Support Engineer

Employer: StreamLAN Solutions (E.A) Ltd

Date of Employment: 12

th

July 2016 to Date

Responsibilities

• Taking ownership of the client’s needs and problems and finding the best solutions.

• Research, diagnose, troubleshoot and identify solutions to customer problems.

• Following proper standards procedures for escalation of unresolved issues.

• Ensuring accurate and prompt feed back to customer’s requests.

• Keeping proper records of all issues and preparing accurate and timely reports.

• Inspecting project sites to monitor progress.

• Ensuring design specifications and safety standards on project sites.

• Handling direct operations like maintenance and installations on project sites. Job Title: Renewable Energy Technician

Employer: Eco-Desh Power Solutions Ltd.

Date of Employment: April 2015 to June 2016

Responsibilities

• Solar PV design, installation and maintenance

• Solar Water Heating Installation and maintenance

• Construction and commissioning of Power lines.

• Providing enterprise level technical support to customers via phone, web, email, chat and other technical channels.

• Designing grid interact power back up systems.

Job Title: Support Engineer

Employer: Nationwide Power Systems in Nairobi,

Date of Employment: Oct 2014 –March 2015

Nationwide power system is involved in assembly and wiring of low voltage panels and sales of voltage stabilizers and transformers.

Responsibilities:

• Designing Siemens and local low voltage panels according to the client’s schematic drawing and

• Responsible for visiting different sites to repair changeover panels and power factor panels.

• Trouble shooting faulty control boards and advising accordingly.

• Prepares a report of that particular changeover panel. Job Title: Attachment

Employer: United Aryan (EPZ) Limited

Date of Employment: July -September 2014

Responsibilities

• Air conditioning and Refrigeration Systems

• Plan and schedule improvement and maintenance procedures

• Monitor safety performance of personnel and implement safety directives

• Assist the Department heads in the development of company goals and targets that protect company assets and profitability

• Manpower and Maintenance Management

Key Achievements:

• I have been lead electrical engineer for several projects, including; borehole retrofitting in Kajiado County, REA Primary and Secondary School lighting project in Mandera, Trukana and Garisa, Grid Tie system in Kimathi University Student Centre and SWH installation at Kenyatta University Nyayo Hostels.

• Developed excellent organizational and coordinating skills by juggling all aspects of a project, from site visits, designs, cost forecasting, installations, training clients, project commissioning and project reporting.

EDUCATION

Bachelor’s Degree in (Electrical and Electronics Engineering), Kenyatta University:

September 2009 to December 2014

Kenya Secondary School Education (KCSE),

Kianyaga High School,

February 2003 to November 2006:

REFEREES

Eng. John Ndegwa

Energy Engineer

CEO, EcoDesh Power Solutions

Tel. 072*******

Martin Kanake

Business Developer

StreamLAN Solutions E.A Ltd

Tel. 072*-***-***

Kennedy Mwea

General Manager

StreamLAN Solutions E.A Ltd

Tel. 072*-***-***



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