Isaac Livingston Jr.

Help Desk Technician / Combat Veteran

Active US Government Secret Clearance

CAREER OBJECTIVE

A dedicated veteran with a diverse background that showcases and highlights many skill sets resulting from my U.S. Army and commercial/government work experience. Possess a strong background in both Information Security and Physical Security to include, but not limited to vast amounts of operational, leadership/management, and I.T. technical experience. Comfortably provide strength and confidence working in diverse environments, accepting challenges, and meeting deadlines. Currently pursuing a full- time role where my skills, talents, and abilities can be utilized and flourished.

SKILLS

Active Directory

VMWare

Helpdesk Management

End User Support

Hardware/Software

Policy Compliance

Testing & Troubleshooting

Information Assurance

Microsoft OS & Office

…Applications

Systems Administration

…& Systems Hardening

Excellent Verbal &

…Communication Skills

Team Player & Ability to

. work independently

CERTIFICATIONS & TRAININGS

•CASP+

•CompTia Security+

•Network+

•CCNA

•Microsoft Certified Solutions Associate (MCSA)

EXPERIENCE

Helpdesk Technical Tier I Support / ADPE / SYS. ADM

DataPath / Camp Arifjan, Kuwait / MAR 2023 to JUL 2023

•Performed touch maintenance of customer workstations

•Patched computer systems and performed updates

•Installed, configured and provided support of computers, applications, utilities and network attached devices.

•Analyzed system failure, recovery and root cause analysis.

•Assisted senior level System Administrators to develop standards and procedures.

•Monitor site level communications for updates, patches, firmware.

•Applied updates to systems and adhered to standard processes and policies (change control, incident and request management, security, etc.)

•End user support

•Maintained and managed the network server and systems infrastructure.

•Managed and troubleshoot Windows Active Directory, Group Policy Objects (GPOs), and Domain Name System (DNS).

•Managed Microsoft operating systems, Window Server 2008 (R2) and Windows Server (2003).

•Managed and troubleshoot messaging protocols and operations with Microsoft Exchange 2003 and Exchange 2010 products.

•Managed Symantec backup exec and NetApp SNAP manager utilities.

Helpdesk Technical Tier I Support

Envistacom / Camp Arifjan, Kuwait / JUN 2019 to MAR 2023

•Sit at help desk and respond to walk-in customer questions

•Utilize BMC Remedy IT Service Management (ITSM) suite and IT Business Management (ITBM) and related tools

•Perform laptop imaging and basic IP troubleshooting

•Build user accounts on the domain

•Add and remove computers from a Microsoft domain environment

•Assign user accounts to appropriate groups and permissions

•Build exchange mailboxes

•Troubleshoot user email issues

•Troubleshoot printers and map shared printers

•Document trouble calls and computer/network actions for reporting purposes

•Perform touch maintenance of customer workstations

•Patch computer systems and perform updates

Postal Supervisor/ Information Management Officer

Vectrus / Camp Arifjan, Kuwait / AUG 2009 – MAR 2019

•Facilitated users in identifying and fixing automation problems involving network connectivity issues, software applications, and operating system, and expertly provide solutions.

•Leadership/Management – Conduct scheduling, administrative functions, writing work instructions, and internal Operating procedures.

•Served as the liaison between end users and Systems Support Specialists.

•Familiar with IBM Maximo account creation and security group modification in accordance with role- based access within Active Directory.

•Ensured annual Cross-Domain Violation training was completed for all postal employees supporting the Area Support Group Kuwait mission.

•Assisted with site surveys to ensure compliance of network services within the DoD environment and assisted with the submission of Executive Summaries for when new and or modification of services was requested.

•Familiar with the conduct of Information Assurance and Incident Handling & Response.

EDUCATION

Qualys Training

03/24/2023

Vulnerability Management- Foundation

US Army

06/11/2023

Public Key Infrastructure (PKI) Enhanced Trust Agent (ETA)

DeVry University 2002-2005

Decatur, GA

Pursued Bachelor of Science Electrical Engineering

Morehouse College 1999-2000

Atlanta, GA

Pursued Bachelor of Science Electrical Engineering

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