Customer Service Data Entry

Akia-Elle Ramsey

** ********** ******, ********, ** 11205

Cell 347-***-****

***********@*****.***

PROFESSIONAL SUMMARY

I am a highly motivated Team Leader with over 5 + years providing support to Upper Management as well as providing

Support& Training to all new hires. I am both dedicated & passionate about building strong customer relationships. Driving brand loyalty and increasing customer engagement. I have a strong command both verbally as well in written communication; I have a clear vocational & career focus in Business Administration.

Able to execute instructions with limited supervision; a reliable multi-tasker that can work in a team setting/environment while paying close attention to details; adaptable to changes.

Knowledge of MS Office Suite (Excel, Outlook, & Word) and Power Point; Data Entry and type 50wpm.

CAREER EXPERIENCE:

Rochdale Village Inc, Jamaica, NY

April 2021 – Current

Supports departments with answering, screening and transferring inbound phone calls to make sure everyone received the proper phone calls.

Facilitates a daily with every department with updating and filing the proper information in the cooperator file.

Prepare, compile, and categories the annual income affidavit to be sent to the State for evaluation.

Sort all papers alphabetically and according to content, dates, significance.

Destroying outdated files following protocol, or moving these to inactive storage

Cookies Department Store Brooklyn, NY

Sales Associate September 2014-August 2016

Greeted guests with a smile; provided a friendly and exceptional fast service to all customers

Meet and exceed item-per-hour and scanning goals, processing hundreds of customer transaction daily

Balance cash drawer at the end of each shift

Open and close registers, assisting in the training of 5 new cashiers, monitoring cash limits and ensuring quality customer service at all times

Purchase and manage office supply inventories on a weekly basis

Refunded returned items, both in cash and credit, and work to ascertain why items were returned

Maintain thorough knowledge of store merchandise, implementing new customer service strategies successfully

McDonald’s Brooklyn, NY

Lead Cashier September 2013 – May 2014

Responsible for ensuring a quick and efficient cash register transactions; completing credit card or collecting cash and making accurate change; handle returns graciously.

Perform duties related to balancing individual cash and end of day proof.

Assisted consumer with answers to questions about merchandise, products, sales and pricing.

Completed various reports; inventoried and closing and opening of cash registers; assisted with other functions and duties as needed by the Manager and/or Supervisor.

Adhered to weekly work schedules and flexibility to the needs of the store.

FDNY Department Brooklyn, NY

Clerical Associate September 2012– August 2013

Greeted visitors and guests in a professional and courteous manner

Answered high volume phone lines, direct and transfer calls

Executed concise and accurate message taking; disseminate accordingly

Utilize MS Office programs and MS Outlook calendars

Able to type correspondence, filing, copying, ordering supplies, data entry, word processing, sending and receiving faxes, sorting mail and other administrative tasks as assigned

Aiding with meetings which may include organizing and setting up meeting room(s), etc...

Maintaining highest levels of customer care while demonstrating a friendly and cooperative attitude

Mohawk Valley Community College -Utica New York

A.A. Degree in Liberal Arts- Degree Confirmed ( May 2019)

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