Pia Sanders

Eager to learn about your organization

Chapin, SC

I am a reliable, flexible, trustworthy and very eager to work with your organization.

Work Experience

Dental solutions

Mutual of Omaha - Remote

June 2022 to Present

Verification of dental insurance.

Claims process and payment.

Assist with member request for proof of insurance.

Inbound and outbound calls for assistance.

Digital registration for portal and website assistance.

Financial Customer Service Representative

DXC Technology - Remote

November 2021 to June 2022

Advised members on retirement benefits and plans.

Processed withdrawal request and updated information.

Bank Customer Service Representative

First Citizens Bank - Columbia, SC

November 2020 to November 2021

Verification of account information.

Process withdrawal request.

Submit fraudulent claims information.

Card replacement service.

Medical Biller and Coder

The VBOA - Columbia, SC

February 2018 to November 2020

Claims processing, coding.

Contact providers account department to verify service codes .

Following up with members to verify service received

Customer Service Agent

SITEL.com - Nashville, TN

January 2013 to December 2015

· Inbound call work at home agent for AAA

· Provided the members with emergency assistance information

· Processed account payments for renewal

· Overall membership coverage provided

· Processed payments to renew accounts

Substitute Teacher

Killeen Independent School district - Killeen, TX

January 2006 to December 2012

· Maintained the students in a productive learning environment.

· Followed lesson plans provided by the teacher.

· Graded and assisted students with any questions they may have with work.

Customer Service Representative

Sallie Mae Financial - Killeen, TX

January 2004 to December 2006

· Answered incoming calls and assisted borrowers with account issues.

· Outbound calls processed loan applications over the phone.

· Maintained students loan documents for a specific school.

Substitute Teacher

Killeen Independent School district - Killeen, TX

January 2002 to December 2004

· Maintained the students in a productive learning environment.

· Followed lesson plans provided by the teacher.

· Graded and assisted students with any questions they may have with work.

Customer Care Specialist

AEGIS Communications - Killeen, TX.

·

· Answered incoming calls and assisted members with account issues.

· Inbound call center system for prescription drug members.

· Maintained member demographics and plan information.

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Education

certification

Southern New Hampshire University

Present

certification in Medical Coding and Billing

James Madison University - Harrisonburg, VA, US

2012

BA in Medical Administration

St. Leo University - San Antonio, FL, US

2005 to 2009

Certifications and Licenses

Medical Billing Certification

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