BACKGROUND

Having more than * years of experience in information technology. Having significant expertise in Salesforce Admin, Salesforce CPQ and Salesforce Development.

Good knowledge in Standard and custom objects, security and access, sales and marketing application, service and support application, Activity management,Organization setup, User setup

Good knowledge in SOQL query.

PROFESSIONAL SUMMARY

Around 3 Plus Year of experience in Salesforce.com CRM Platform

and experience.

Strong Knowledge in Salesforce Administration,and Customization,Data

Validation,Sales,Marketing,Customer Service and Support Development

Team.

Hands on working experience in Role Hierarchy,Custom Profiles and

Public Groups,Creation and user management.

Extensive experience in analyzing organization processes,Converting business workflows into exact Salesforce.com to meet business

requirements.

Hands on experience in Creating Custom Objects,Custom fields,

Page layouts,Custom Tabs,Reports,and various other components

as per the client and application requirements.

Extensive business knowledge and Customization experience on various

Salesforce.com standard objects like Accounts,Contacts,Opportunities,

Products and Price books,Cases,Leads,Campaigns,Forecasting,Reports

and Dashboards.

Experience in Creating Roles,Profiles,Email Templates,Page Layouts,

Workflows,Workflow Actions and Approval Process

.

Coordinated and transferred knowledge to the offshore team.

Experience in Creating detailed process documentation and

deployment process on issues for Future Follow ups.

Excellent Leadership and interpersonal skills,Team Player with

ability to work effectively with all levels of organization and

Individually as well.

TECHNICAL PROFILE:

CRM:Salesforce.

Salesforce Technologies:Workflow&Approvals,Reports,Dashboards,Case Management Automation,

Custom Objects.

PROFESSIONAL EXPERIENCE:

CGI-August 23,2021-April 27,2023.

Role:SOFTWARE ENGINEER,Salesforce Administrator.

CGI Provides Auto,Home,Life,Business,Recreational and Financial Insurance Services to the Customers.This

Project was developed to maintain Accounts,Contacts,Opportunities,Leads,Cases,Solutions,Products and

Case Management.

Responsibilities:

Administrated and Monitored the Company’s Salesforce CRM application.Created the workflows for

Automated lead routing,lead escalation and email alert.

Created profiles,Roles based on Organization role hierarchy and implemented record level and Field level

Security and Configured their Sharing settings

Involved in gathering Customer requirements from business user teams spread over the sales,Marketing

And Customer service

Involved in Creating gap analysis document,clearly identifying the data, business process and workflow

Of the organization with respect to Salesforce.com Implementation.

Involved in Creating gap analysis document,clearly identifying the data, business process and workflow

Of the organization with respect to Salesforce.com Implementation.

Developed and Customizing Salesforce.com application based on the user needs.

Developed field and Page layout Customization for the standard objects like Account,

Contact,Leads.

Maintained and gave permissions to communication templates based on profiles.

Performed Data Analysis and migrated data from SQL Server database to Salesforce.

Involved in Account merging,Maintaining Public groups.

Created Reports and Dashboards as per the Customer Requirements.

Worked on Record Types,Validation Rules,Triggers and Page Layout.

Worked with Senior team members to analyze of each product and its competitor,to

Integrate new product,and optimize existing products.

Imported accounts and contacts data through import wizard.

Worked on data migration from databases to SFDC using Data Loader.

Build the Organization’s role hierarchy by adding the roles as per the organization structure

And created custom profiles to satisfy the Organization hierarchy.

Performing the Risk Analysis and cost Assessment for the project implementation.

Created workflow rules,Page Layout,Approval Processes,Tasks,Email alerts,Field updates,

Outbound messages to mange the workflow&approval.

Worked on various Salesforce.com Standard objects like Accounts,Contacts,Lead,Solutions,

Campaigns,Opportunities,Quotes,Dashboards and Reports.

Created new Custom objects,assigned fields,custom tabs,components,Custom Reports.

Created Custom reports based on business need and associated them to Dashboard.

Customizing company profile,Security controls and communication Template of the

Organization as per the organization requirements.

Developed and configured various reports and Report Folders for different user profiles

based on the need in organization.

Responsible for Creating sharing rules among all the users in different Roles

and Subordinates.

Responsible for Creating Queues,Workflow rules,and tasks to share automate work to

the users in the queue.

Defined lookup and Master detail relationships on the objects and created junction objects to

establish connectivity among objects.

ENVIRONMENT:Salesforce,Apex Data Loader,Workflow & Approvals,Reports,Custom Objects

Custom Tabs.

CGI EXPERIENCE

CGI– August 23,2021 Till now.and

Michelin_Engage Project – August 23,2021 – December 6, 2022 (1.4 years)

Responsibilities:

Provide application and support for company wide Salesforce application, sales cloud and Tyre checking.

Troubleshoot and document issues in Salesforce application, sales cloud and Tyre checking applications.

Collaborate with the L3 team, PTY team, and EPM team to resolve complex issues.

Create, modify, and deactivate Salesforce accounts.

OTHER EXPERIENCE

Quadrobay Technologies pvt limited– July 2019 to February 2021 (1.8)

As Salesforce Consultant with salesforce admin and development experience

Web page design: Display product details by using apex class and visual force page

Description: Created the custom button. The end user click this button access visual force page to execute in apex class

Apex Trigger

Prevent duplicate contact and display the error message.

Approval process:

Opportunity amount is greater than 50000 Email send to Manager.

Process builder:

Field update by using Process builder.

Reports and Dashboard:

Average size of ClosedWon deals.

Integration

Apex class REST API integrates with workbench tools

EDUCATION

Bachelor of Engineering (Full-time) in Electronics and communication with 71 % in 2012 from Mohamed Sathak College of Engineering, Kilakarai, Ramanathapuram District.

TRAINING AND CERTIFICATIONS

Salesforce admin certification

Trailhead salesforce CPQ Adventurer

SKILLS SUMMARY

SKILL

NUMBER OF YEARS

SKILL LEVEL*

Technical skills

Salesforce admin

2

EXPERT

Salesforce Cpq

1

Advanced

SOQL

1

Advanced

Salesforce development

2

Advanced

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