Administrative Assistant Customer Service
Resume:
Tamika Yzaguirre
******.*********@*****.***
Houston, TX
Summary
Organized and dedicated Administrative Assistant with a proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments. Skills
Quickbooks, Database Management, Microsoft Office, Typing 60 wpm, Organizational Skills, Customer Service, Verbal and written communication, Efficiency, Professionalism Experience
Community Manager
Regus • Houston, TX
12/2016 - 07/2022
Maintained rapport with vendors, tenants, and employees. Professionally resolve tenants' complaints and property concerns. Optimized occupancy and net revenues and operated the center in a cost-effective manner. Establish an effective resident retention plan, including renewals, and manage lease expirations within an established ideal matrix.
Increased client retention by 10%.
Sr. Community Associate
Regus • Houston, Texas
12/2010 - 12/2016
Answered and directed 50+ calls per day on a multi-line phone system and greeted visitors. Sorted and delivered all incoming parcels to clients. Updated spreadsheets and databases to track daily sales and update input client details. Scheduled office meetings and client appointments. Generated reports and typed letters in Word and PowerPoint presentations. Created detailed expense report to facilitate reimbursement for business expenses incurred. Administrative Assistant
Silverado Senior Living • Sugar Land, Texas
08/2008 - 12/2010
Answered phones and directed calls to personnel.
Greeted visitors professionally and provided friendly and knowledgeable assistance. Restocked supplies and submit purchase orders to maintain stock levels. Contributed to and helped lead employee staff meetings, reporting trends in procedures, advising leadership on resources needed, and preparing information to be disseminated. Finance and Insurance Manager
Momentum BMW SW • Houston, Texas
08/2005 - 07/2007
Presented warranties, GAP insurance, and other aftermarket products offered by the dealership. Secured and finalized transactions in a legal and ethical manner while maintaining a high level of productivity. Accurately prepared all federal, state, and dealer paperwork related to the transaction and submitted it to the dealership's accounting department in a timely manner. Education
Applied Sciences
Texas Southern University • Houston, Texas
General Studies
Yates High School • Houston, Texas
06/1994
Languages
English
Certified Notary Public
Notary Public for state of Texas
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