Administrative Assistant Customer Service
Resume:
JESSICA BARTZ
adyrgq@r.postjobfree.com
Orange, TX 77630
Authorized to work in the US for any employer
Summary
Experienced Administrative Assistant with knowledge of all aspects of general office procedures, seeking to provide high level administrative support utilizing my analytical and interpersonal skills. With additional qualifications including: Adept at developing and maintaining detailed administrative processes to help achieve organizational goals Proven ability to maintain confidentiality regarding sensitive subject matter Demonstrated ability to provide administrative support to all levels of management Proficient in Microsoft Excel, Word, Power Point, Works and WordPerfect
Experienced Administrative Assistant with knowledge of all aspects of general office procedures, seeking to provide high level administrative support utilizing my analytical and interpersonal skills. With additional qualifications including: Adept at developing and maintaining detailed administrative processes to help achieve organizational goals
Proven ability to maintain confidentiality regarding sensitive subject matter Demonstrated ability to provide administrative support to all levels of management Proficient in Microsoft Excel, Word, Power Point, Works and WordPerfect Work experience
Virtual Customer Service Representative
Omnicare365 - Remote
February 2023 to March 2023
Maintain accurate documentation and updates in all required systems for each call. Process all correspondences with adherence to the Health Insurance Portability and Accountability Act (HIPAA) guidelines where applicable. Knowledge, understanding, and compliance with company policies and procedures. Perform job duties in accordance with the organization's information security policies. Individual accountability for performance.
Report security events or potential events or other security risks through the incident reporting procedures.
Other duties as assigned.
Responsible for meeting monthly goals and quality standards through efficient and accurate work processes.
Customer Service Agent 1
Concentrix - Remote
December 2021 to October 2022
Provided assistance to clients
Answered phone and assisted customers with changes Maintained up-to-date knowledge of customer accounts Explained products and benefits
Provided excellent technical support
Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer
Greet customers in a courteous, friendly, and professional manner using agreed upon procedures
Counselor Assistant
Bannum Place of Beaumont - Beaumont, TX
August 2017 to March 2020
Coordinates variety of activities for clients of a residential substance abuse facility, providing for client care and safety. Provide individual and group counseling sessions per program outline, complete admissions, discharges, psycho-social assessment to determine initial plan when needed.
Ability to supervise the activities of the clients by having a prior understanding of the recovering substance abuser.
Orient clients to program goals, rules and expectations, perform drug screen, and other duties as assigned.
Food Service Worker
Bridge City ISD - Bridge City, TX
2014 to 2016
High School Food Service
Maintain clean work station
Safe Food Handling
Temperatures
Cooking
Administration office Receptionist / Nutrition Department Assistant Bridge City ISD - Bridge City, TX
2012 to 2014
Successfully handled customer inquiries by answering questions Compiled statistical data and entering in computer Prepared daily reports for management review and action Organized and maintained records
Administrative Assistant I
TX Department of Criminal Justice - Beaumont, TX
2005 to 2008
Oversaw 4 employees in inmate records department
Updated data base by researching, compiling statistical data and entering in computer Prepared daily reports for management review and action Coordinated tracking systems, organized and maintained records Orientated and trained new employees
Customer Service Representative
Client Logic Corporation - Port Arthur, TX
2004 to 2004
Successfully handled customer inquiries by answering questions regarding cable T.V. and taking payments over phone
Provided home technical support by troubleshooting problems with cable Increased sales by suggesting upgrades to network
Set up appointments for in home services
Education
Associate in Medical Assistant
Vista College - Beaumont, TX
2016 to 2017
M.A. in Radiology Technician
Lamar Institute Technology - Beaumont, TX
August 2001 to September 2002
High School Diploma
Nederland High School - Nederland, TX
1996 to 2001
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