Operations Manager Customer Service
Resume:
Dwight Wells
Erlanger, KY *****
*********@*****.***
Willing to relocate to: Northern Kentucky - -
Authorized to work in the US for any employer
Work Experience
Lab Technician
Saint Elizabeth Hospital - Edgewood, KY
January 2023 to Present
I currently receive and scan in specimens from several draw sites. Once we receive and scan in specimens, we then deliver to the different areas to be resulted. In addition, we answer calls from doctors and share results.
Switchboard Operator
Saint Elizabeth Hospital - Edgewood, KY
February 2020 to January 2023
Answered all calls on 3rd shift, both internally and externally. Assisted patients and family members with all request. Took all code calls and emergency calls from hospital staff. Assisted with all on call schedules for each Saint Elizabeth facility.
Operations Manager
Delta Airlines - Louisville, KY
April 2018 to October 2019
Over the years I served as Operations Manager in Seattle WA, Detroit MI, and Louisville KY. I oversaw the daily operations for the below wing operation in all cities with the exception of Louisville. There I was the Manager of the above wing operation. While in Detroit and Seattle we were fortunate enough to win HUB of the year. In Louisville we were leading the region at the time of my retirement. Operations Manager/Ramp & Cargo
Delta Air Lines - Seattle, WA
April 2015 to March 2018
1. Oversaw the daily operations on the baggage team. Our team routinely led the region in baggage numbers and was hub of the year in 2018. I typically managed 40-60 direct reports. From 2015 until 2016 I was an Operations Manager in Cargo. We were responsible for both inbound and outbound cargo shipments.
Operations Manager
Delta Airline's - Detroit, MI
October 2010 to March 2015
Oversaw the daily operations on the ramp team. Our team routinely led the airport in on time departures, and was hub of the year in 2010. I typically managed 40-45 direct reports. Customer Service Representative
Delta Airline's - Cincinnati, OH
July 1988 to July 2009
Loaded and unloaded aircraft in a timely and safe manner. Deiced aircraft during winter operations when necessary. Also, delivered bags/luggage in a timely and safe manner. AIC (Agent in charge) Led a crew of 2-3 people to ensure the aircraft was loaded and unloaded in a safe and timely manner. Education
High school or equivalent
Holmes High - Covington, KY
August 1980 to June 1983
High school or equivalent
Skills
• Excel (10+ years)
• Inventory (10+ years)
• Inventory Control (5 years)
• MS Office (10+ years)
• Management (10+ years)
• Microsoft Word (10+ years)
• Operations (10+ years)
• training (10+ years)
• SAP
• Logistics
• Microsoft Office
• Customer Service
• Manufacturing Experience
• Basic Math
• Computer Literacy
• UX
• Warehouse Experience
• Forklift
• Supervising Experience
• Data Collection
• English
• Microsoft Outlook
• Driving Experience
• Typing
• Employee Evaluation
• SharePoint
• Kronos
• Office Experience
• Leadership Experience
• Management Experience
• Microsoft Powerpoint
• Aviation
• Process improvement
• Operations management
• Analysis skills
• SQL
• Microsoft Excel
• Administrative experience
• Business Analysis
• Laboratory Experience
Additional Information
The most rewarding aspect of leading a team, is watching the team grow and succeed. Creating an environment where winning can be fun, yet productive, is the ideal situation.
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