Customer Service Nursing Assistant
Resume:
Valerie Nickens
CNA with extra medical background
Spring, TX 77373
*********@*****.***
Excited to assume a goal-oriented customer service position after an extended period of caretaking for multiple family members. Seeking to become a collaborative and productive member of a medical office or delivery team focused on providing impactful and professional customer service. As well as a dependable, very knowledge based with 15 years of experience, I am a CNA willing to travel. Authorized to work in the US for any employer
Work Experience
Certified Nursing Assistant (CNA)
TLC Nursing - S Burlington, VT
December 2021 to March 2023
Licensed Insurance Agent
Bloom Insurance Agency - Remote
August 2022 to December 2022
Inbound/ Outbound calling, speak with members about Medicare. Work AEP, IEP and SEP. Practice innovation,transparency daily and be reliable and provide a great level of integrity for all members. Use HIPPA standards.
CNA - Certified Nursing Assistant
Ladybirds Senior Care Home - Spring, TX
April 2018 to December 2022
Provide care and assist with ADLs. Bathing, grooming, dressing, med reminders, toileting and meals. Benefit Advisor
National General Insurance - Remote
May 2022 to August 2022
Licensed Benefit Advisor
Customer Service Representative
UnitedHealth Group - Remote
January 2022 to June 2022
• Liaison between customers and needed or requested services
• Manages scheduling and customer assessments of services Customer Service Representative
Teleperformance - Corpus Christi, TX
August 2021 to November 2021
• Provided comprehensive customer service including billing, medication refills, and support for low- income patients seeking financial assistance for services and medication
• Liaison between pharmacists and patients regarding managing medication performance and needs Customer Service Contractor/Temp
DSHS Texas - Houston, TX
April 2021 to August 2021
• Monitored and assisted with management of COVID 19 vaccine recipients
• Assisted with scheduling, execution, and promotion of COVID 19 vaccine events CNA,PCA/UAA
Houston Methodist Hospital - Houston, TX
January 2015 to April 2021
• Responsible for intakes, discharges, and record management for NICU unit
• Responsible for creation of a more efficient record management system for files including birth records CNA/PCT
MD Anderson Cancer Center - Houston, TX
September 2017 to September 2018
• Bathing
• Grooming
• Provide 1:1 sitting assistance PRN
• ADLs
CNA
Brightstar - The Woodlands, TX
January 2013 to December 2017
• Provided comprehensive at-home care
• Performed turn schedules, schedule changings, and used lifts to perform transfers CNA - Certified Nursing Assistant
Memorial Hermann Health System - The Woodlands, TX January 2016 to July 2017
Care and assist patients in rehab settings such as stroke, brain injury, accidents and etc. Feed assist, stand-by assist, total care. Provide assistance with ADLs and render care as needed per patient. Education
Ashford University - San Diego, CA
2016 to 2018
GED
Kentucky Technical College Owensboro Campus - Owensboro, KY April 1997 to July 1998
Skills
• Office and Records Management Microsoft Office
EMR Systems Supervisory Skills
EPIC Collaborative Team Member
Time Management and Adaptability Quality Assurance
• Medical Scheduling
• Medical Records
• Medical Terminology
• HIPAA
• Insurance Verification
• Customer service
• English
Certifications and Licenses
CNA
CPR Certification
First Aid Certification
State Tested Nursing Assistant
BLS Certification
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