Customer Service General Manager

Qurat Qazi

● *************@*****.***

● 614-***-**** or 614-***-****

● 5758 Arborwood CT apt A

● Columbus, OH 43229

Skills

● Cross-functional team management

● Sales team development

● Policy/program development

● Performance improvements

● Supervision and training

● Inventory management

● Purchasing and planning

● Staff supervision

● Recruiting and hiring

● Training and coaching

● Staff training and development

● Customer relationship management

● Networking abilities

Education And Training

06/2018

High School Diploma:

Centennial High School

Columbus, OH

Languages

Urdu, English: First Language

English:C1

Advanced

Summary

Business-conscious General Manager bringing over 8 years of experience in Durkin donut's industry. Focused and enthusiastic professional offering leadership for employee relations through effective communications, training and development. Measures performance to

company goals and standards establishes targets for improvements in safety, quality, cost and delivery. Highly driven General Manager successful at implementing

strategic approaches to drive profitability and sales. Recognized for performance excellence in operations and customer care. Successful at motivating, training and developing team members to drive profitability in a highly competitive environment. Results-focused General

Manager offering 6 years of progressive leadership experience. Transforms high-potential staff into

outstanding leaders by developing, leading and

maintaining large teams in a high velocity environment. Demonstrates creativity and savviness critical to financial and operational success.Energetic Front Desk Receptionist who can provide efficient, organized and friendly secretarial support. Skilled at managing inventory and supplies, handling phone duties and company correspondence, and

appointment scheduling. Specializes at creating a friendly and receptive office environment.

Experience

Dunkin' Donuts - General Manager

Columbus, OH

06/2014 - 08/2020

● Directed safety operations and maintained a clean work environment to adhere to FDA and OSHA requirements.

● Diminished financial discrepancies by monitoring quotes, production and material planning and bank

reconciliations.

● Implemented effective customer service surveys to encourage feedback.

● Trained, managed and motivated employees to promote professional skill development.

● Established clear performance goals and metrics for revenue, P&L, customer service and customer retention.

● Trained over 100 of employees on business principles, best practices, protocol and system usage.

● Built and maintained loyal, long-term customer

relationships through effective account management.

● Managed shrink processes and inventory levels for corrective action planning to save costs.

Experience

Dollar tree: Assistant store manager.

Columbus Ohio

06/27/2020 to 09/25/21

● Directed safety operations and maintained a clean work environment to adhere to FDA and OSHA requirements.

● Diminished financial discrepancies by monitoring quotes, production and material planning and bank

reconciliations.

● Implemented effective customer service surveys to encourage feedback.

● Trained, managed and motivated employees to promote professional skill development.

Experience

Target: Cashier

Columbus Ohio

09/16/2021 to 08/26/2022

● Attention to Detail.

● Active Listening Skills.

● Customer Service.

● Building Customer Loyalty.

● Positive Attitude.

● Teamwork.

● Time Management.

● Interpersonal Skills.

Experience

OhioHealth: Medical Receptionist.

Westerville Ohio

08/28/2021 to 01/29/2023

Patient-focused, detail-oriented and computer-savvy medical receptionist. Personable and courteous in all interactions with patients and team members and skilled at anticipating physician and practice needs.

● Effective in handling office and administrative tasks within busy, multi-physician practices.

● Expedient in processing patient check-in/check-out, verifying insurance and collecting third-party

claims.

● Efficient in managing appointment scheduling,

patient records, medical billing and financial

information.

Contact this candidate