Andre' M. Freeman

234-***-**** adyrbv@r.postjobfree.com

Objective: To obtain a position that will allow me to utilize my work experience and acquired skills to make a positive contribution to the company.

AT&T Call Center Boardman, Ohio

Customer Service Representatives

Provided world-class customer service to new and existing customers in all areas of account maintenance, adding or removing services, security issues and technical support using an internal chat system and a myriad of tools and other resources. VXI Global Solutions Youngstown, OH

Customer Service Supervisor

Managed a team of Customer Service Representatives. Process payments on behalf of Western Union for new and existing customers. Proactively resolve customer issues by understanding problems and working toward solutions. Maintain superior quality standards as well as adherence to workplace etiquette.

Experience: Reese Teleservices Ellwood City, PA

Telephone Sales Supervisor

Managed team of Service Specialists toward achievement of high target service and sales goals. Coached for performance improvement to develop knowledge, skills, and abilities around servicing and product solution delivery Responsible for all aspects of performance management.

MCI WorldCom Niles, OH

Customer Service Representative.

Provided world class service to existing telecommunications customers. Proactively resolved customer issues by understanding problems and advocating for the customer. Actively sought opportunities to educate customers about products and services which would help meet their needs.

Infocision Management Corp. Youngstown, OH

Communicator

Solicited charitable contributions in support of various campaigns. Demonstrated self directed work habits and a drive to meet established goals Skills: Proficient in Microsoft Office

Excellent Written and verbal communication skills

Ability to quickly master in house systems

Education: Information Systems Training Center Youngstown, OH Certificate

Austintown Fitch Austintown, OH

Diploma