Customer Service Human Resources

Jennifer Perez

Lindenhurst, NY *****

*************@*****.***

+1-631-***-****

• Professional

• Happy

• Talkative

• Outgoing

• Focused when needed

• Hard working

• Follows directions to detail

• Out of the box thinker/ problem solver

• Trusting

• Always trying to learn new things

• Never afraid to ask for help when needed

• People person ( people love me)

Work Experience

Front End Manager

Mustang Magic & American Muscle - Deer Park, NY

April 2018 to August 2022

Run the entire shop

• Schedule work fit for each mechanic or technician for the day

• Answer phones

• Contact Customers about scheduling a date & time to bring there car in to be worked on & what’s being done

• Order parts for jobs to be done

• Contact other business when needed to schedule a job needed that cannot be done in house

• Pay businesses for jobs done

• Make bills for customers

• Order basic stock

• Inventory

• Schedule dyno tunes with tuner

• Handle issues with customers

• Always follow up after work a done to make sure the customer is happy & having no issues on work that was performed

• Advertise

• Ordering uniforms

• Paying all bills that are needed for the shop to perform its duties

• Contacting waste management for hazardous materials/chemicals

• Keeping shop up to par with town & state regulations & licenses to operate & perform duties being done in house

• Paying all employees

• Figuring out shops daily / weekly profits

• Budgeting when needed

• Shop around for cheaper cost of parts & materials

• Greet customers when entering the building

• Confirms appointments day before

• Handling pay when jobs are done & customer is ready for there car back

• Follow up with pay plans that where given to certain customers

• Sending out new invoices with remaining balances

• Also watch child when attended so work could be finished

• Planned holiday parties & car shows

• Fundraising for charities

• Find things & jobs to be raffled off

• Figure out what needs to be sold & Advertise / email with coupons

• Book hotel stays for out of town outings & races

• Schedule runway time for races with race track owners Education

General educational development

La Wilson Tech Trade School - Dix Hills, NY

September 1998 to June 2000

High school diploma

North Babylon High School - North Babylon, NY

September 1996 to June 2000

Skills

• Budgeting

• Scheduling appointments

• Order fulfillment

• QuickBooks

• Schedule management

• Inventory control

• Profit & loss

• Order fulfillment

• Schedule out of house work

• Follow up calls

• Fundraising

• Handling unsatisfied customers

• Computer skills

• Customer service

• Cleaning Experience

• Cash Handling

• Cashiering

• Multi-line phone systems

• Warehouse Experience

• Logistics

• Packaging

• Order picking

• Mechanic Experience

• Management

• Order entry

• Administrative Experience

• Shipping & Receiving

• Payroll

• Bookkeeping

• Merchandising

• Office Management

• Accounts Receivable

• Event Planning

• Financial Report Writing

• Purchasing

• Accounting

• Human Resources

• Recruiting

Certifications and Licenses

Food Handler Certification

Contact this candidate