Darlene Blair

Buffalo, NY 716-***-****

adyr3q@r.postjobfree.com

Career Objective

To get a position that uses my computer skills, communication abilities as well as working experience to increase profit levels of the organization Skill Summary

Customer Service Representative – 2021- Present Maximus/Vaccine Hotline/CSR/ OTDA/PFL

• Transfer/refer caller to appropriate entities according to the established guidelines.

• Adhere to the Privacy Act as it relates to the confidentiality of information provided by callers.

• Scheduled Vaccinations appointments

• Maintain a current understanding of CDC information on regulations, policies, and procedures to provide knowledgeable responses to numerous telephone inquiries in a courteous, timely and professional manner.

• Track and document all inquiries using the applicable systems Data Entry Clerk 2020-Ended March 2020 – Due to Pandemic Supplemental Health Care

• Reviewed/Updated Audited Health care contracts

• Scanned and filed documents

Project IT Coordinator 2012-2019 FedEX Trade Networks T&B

• Maintaining and monitoring projects ensuring project deadlines are met.

• Determine project changes.

• Providing administrative support as needed.

• Undertaking project tasks as required.

• Ensuring projects adhere to frameworks and all documentation is maintained appropriate for each project.

• Reviewed followed up and closed completed project and moved to Asset Management Database.

• Created and Maintained AD (Active Directory) accounts

• Created new user accounts in AD along with removing accounts

• Provided username and Passwords to newcomers, sending emails to the User, Human resource Rep and Management.

• Worked with Microsoft Exchange and Microsoft Outlook systems

• Maintained Successful workflow within the procurement process.

• Created Purchase Orders and processed invoices for payments. Darlene Blair

Buffalo, NY 716-***-****

adyr3q@r.postjobfree.com

Service Desk Admin/ Help Desk Operator 2008-2011 FedEx Trade Networks T&B

• Answered phones and voicemail within (SLA) Service Level Agreement.

• Supplied basic support to internal and external customers, such as password resets, printer configurations, break/fix instructions, ticket routing and escalation to Level 2 and Level 3 support.

• Created/Updated the Help Desk User Guide, uploaded documents on the SharePoint site.

Mail Room Clerk/Lead 2001-2007 Tower Group International / FedEx

• Created Mailroom Process and Procedures guide, worked and trained new hire on handling and maintaining of the Mail Inserters and Postage Machines.

• Worked with external couriers on delivering mail USA and Canada post office.

• FedEx Shipment System, labeling, weighing, sending/tracking of IT equipment and office supplies to other FedEx hub stations across the world in profitable timely fashion. Routed Mailed and delivered incoming mail to team members and executives Language Skill

Bilingual in Spanish

• Able to read, speak and write both Spanish and English