Customer Service Data Entry
Resume:
April Burns
Boaz, AL *****
*************@*****.***
Work Experience
Medical Receptionist
United Doctors Family Medical Center LLC - Boaz, AL December 2022 to Present
Greet patients
Data entry for new patient and updated patient information Follow HIPAA policies
Set appointments
Maintain paperwork
Scan documents into charts
Front Desk Clerk
Ocean Canyon Properties - Langston, AL
July 2022 to Present
Check in members
Complete contracts
Customer service
Product orders
Inventory management
Data entry
Open and close office
Run general store
Maintain financial records
Delegate and dispatch employees
Academic Instructor
Gadsden Job Corps Center - Gadsden, AL
September 2019 to April 2022
• Follow state and city curriculum for Reading
• Create and/or follow dynamic lesson plans
• Engage students and differentiate based on diverse learners and learning styles
• Cultivate an inviting and safe environment for all students
• Prepare students for TABE testing
• Manage classrooms of 18+ students
• Attend and participate in intervention meetings
• Parental contact
• Maintain current and accurate records
• Actively participate in faculty meetings
• Chaperone student events
Permanent, Full-time Substitute Teacher
Albertville High School - Albertville, AL
August 2018 to June 2019
• Follow state and city curriculum for various subjects
• Create and/or follow dynamic lesson plans
• Engage students and differentiate based on diverse learners and learning styles
• Cultivate an inviting and safe environment for all students
• Manage classrooms of 25+ students
• Attend and participate in IEP meetings
• Parental contact
• Maintain current and accurate records
• Actively participate in faculty meetings
• Chaperone student events
English Language Arts Teacher
Guntersville High School - Guntersville, AL
July 2017 to July 2018
9TH, 10TH, AND 11TH GRADE
• Follow state and city curriculum for English Language Arts
• Create dynamic lesson plans
• Engage students and differentiate based on diverse learners and learning styles
• Cultivate an inviting and safe environment for all students
• Manage classrooms of 30+ students
• Attend and participate in IEP meetings
• Parental contact
• Maintain current and accurate records
• Actively participate in faculty meetings
• Chaperone student events
Teaching Internship & Senior Practicum
Albertville High School - Albertville, AL
September 2016 to April 2017
• Follow state and city curriculum for 12th grade English
• Create dynamic lesson plans
• Engage students and differentiate based on diverse learners and learning styles
• Cultivate an inviting and safe environment for all students
• Use Information Now software appropriately
• Actively participate in faculty meetings
• Chaperone student events
• Observe and co-teach AP classes
Front of House Manager
Fillies Grill - Guntersville, AL
January 2010 to November 2016
FRONT OF HOUSE MANAGER
• Employ and train wait and entertainment staff
• Maintain up to date music and karaoke files
• Host karaoke and DJ
• Schedule employees based on available payroll and business needs
• Manage company paperwork
• Maintain payroll documentation
• Recruiting and team-building
Acting Store Manager
Claire's Accessories
October 2001 to June 2012
• Follow company standards and procedures
• Train and maintain staff
• Maintain loss prevention practices
• Schedule employees based on available payroll and business needs
• Manage company paperwork
• Maintain payroll documentation
• Merchandising
• Housekeeping
• Manage inventory
• Recruiting and team-building
Senior Assistant Manager
Maurices - Guntersville, AL
October 2007 to May 2010
• Follow company standards and procedures
• Train and maintain staff
• Maintain loss prevention practices
• Schedule employees based on available payroll and business needs
• Manage company paperwork
• Maintain payroll documentation
• Merchandising
• Housekeeping
• Manage inventory
• Recruiting and team-building
Assistant Office Manager
Customer 1st Satellite - Boaz, AL
February 2004 to September 2007
• Proper phone etiquette
• Residential sales
• Troubleshooting
• Customer service
• Data entry
• Light housekeeping
• Payroll
• Scheduling
• Filing
• Preparing documents
• Keeping inventory
• Process mail
Education
Master's in Library and Information Studies
University of Alabama - Tuscaloosa, AL
August 2020 to Present
Bachelor's in Education
Jacksonville State University - Jacksonville, AL
August 2014 to April 2017
Associate in English
Snead State Community College - Boaz, AL
August 2010 to May 2014
Skills
• Over 20 years in retail and customer service, along with my teaching experience, has given me a great foundation for multi-tasking and connecting with people.
• Loss Prevention
• Phone Etiquette
• English
• Public Speaking
• Writing Skills
• Store Management Experience
• Microsoft Windows
• Retail Sales
• Assistant Manager Experience
• Troubleshooting
• Research
• Human Resources
• Merchandising
• Management
• Curriculum Development
• Tutoring
• Supervising Experience
• Recruiting
• Teaching
Certifications and Licenses
Teaching Certification
Assessments
Management & leadership skills: Impact & influence — Proficient June 2022
Choosing the most effective strategy to inspire and influence others to meet business objectives Full results: Proficient
Sales skills — Expert
June 2022
Influencing and negotiating with customers
Full results: Expert
Customer focus & orientation — Proficient
June 2022
Responding to customer situations with sensitivity Full results: Proficient
HR: Compensation & benefits — Familiar
November 2022
Knowledge of compensation and benefits programs
Full results: Familiar
Written communication — Highly Proficient
May 2022
Best practices for writing, including grammar, style, clarity, and brevity Full results: Highly Proficient
Verbal communication — Expert
May 2022
Speaking clearly, correctly, and concisely
Full results: Expert
Spreadsheets with Microsoft Excel — Proficient
July 2022
Knowledge of various Microsoft Excel features, functions, and formulas Full results: Proficient
Social media — Highly Proficient
June 2022
Knowledge of popular social media platforms, features, and functions Full results: Highly Proficient
Attention to detail — Proficient
July 2022
Identifying differences in materials, following instructions, and detecting details among distracting information
Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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