NAME: ASISH KUMAR SWAIN

Email I’D: adyr12@r.postjobfree.com

Mobile: +91-628*******

SKILL: BPO- Chat / Voice PROCESS

CAREER OBJECTIVE:

Looking Forward to Continue My Career in Costumer care executive/BPO Sector, Where I Can Utilize My Good communication and interpersonal Skills in Contributing Effectively to the Success of the Organization and Also for Improvement of My Skill

PROFILE SUMMERY:

Good educational Career throughout above 60%. Having one years of Experience in Customer service Field in Both Chat and Voice process. And worked in Amazon Process, Flipkart Process & Myntra Process also.

Three months of Experience in chat Process from Conneqt Business Solution Pvt. Ltd. In Myntra Process.

Six Months Of working experience in TECHMAHINDRA, BHUBANESWAR in Amazon process from 7th Oct2020 to 1st of April 2021.

Worked in voice/chat process Tech Mahindra, Kolkata, In Flipkart Process from 1st sept 2021 to 31st Dec 2021.

Good rap building skill with customer for the sales of Insurance product.

Good communication & convincing skill with customer.

Good Convincing Skill to handle the customer.

Handel the customer positively by showing empathy, Apologies and resolve the Customer’s query.

Experience in Good Team management/ leading as worked as Shift-in-charge. Professional Expertise:

Outstanding communication and interpersonal skill.

Excellent time management and organizational skills

Persuasive, emphatic with good problem solving skills

Good knowledge of Microsoft Outlook, excel and Internet Explorer

Ability to work with inbound/outbound customer support in a professional manner by showing Empathy and Apology to the customer.

Quick learner, detail oriented and ability to adapt to new processes in limited time frame

Multitasking skills and ability to work under pressure STRENGTH:

Good communication & interpersonal skill.

Sincere and Responsible.

Team Leading / managing Ability.

Good time Management & problem solving skill.

Ability to work under pressure.

Mutual cooperative and sharing

Computer Expertise:

MS- office (Word, Note, excel, paint)

Internet browsing (Chrome, internet explorer)

Email/chat (Gmail, outlook, FacebooK)

EXPERIENCE:

1. COMPANY : Conneqt Business Solution Pvt. Ltd, Kolkatta LOCATION : Work from Home

Designation : Associate Customer support executive (Chat Process) Duration : 3 months

Worked in work from home model as Customer support executive in Myntra process.

Worked in chat process to handle the problem of customer.

Resolved the problem of Customer by showing Empathy and apology. And good rap building with Cx by chat also by showing Acknowledgement, Assurance, Apology. Which is known as AAA, In organization.

Resolved the issue of the customer by giving proper resolution as per SOP.

Fully satisfied to the customer by providing appropriate resolution.

Working with Good ISAT score above 90% and with quality score is about 88%.

Create return / Exchange as per cx requirement if it is eligible for return as per sop. 2. COMPANY : TECHMAHINDRA, Kolkata

LOCATION : Work from Home

Designation : Associate Customer support executive (Chat Process) Duration : 3 months

Worked in Tech Mahindra in work from home as Customer support executive in Flipkart process.

Worked in both inbound calls and chat to handle the problem of customer.

Resolved the problem of Customer by showing Empathy and apology. And good rap building with Cx.

Handle the issue of the customer’s products that are delivered from Seller of Flipkart.

Resolved the issue of the customer by giving proper resolution as per SOP.

Fully satisfied to the customer by providing appropriate resolution.

Working with good PRR and RAP Score above 88%. And PCD score is above 98%, And CSAT score is above 90%.

Arrange refund/replacement/technician visit for customer where it is applicable as per SOP. 3. COMPANY : TECHMAHINDRA, Bhubaneswar

LOCATION : Bhubaneswar

Designation : Associate Customer support executive (Chat/Voice Process)

Duration : 6 months

Worked in Tech Mahindra in Bhubaneswar location as Customer support executive in Amazon process (in tech support)

Worked in both inbound call and chat to handle the problem of customer.

Worked in TCD (Technical team) as tech support executive.

Handle the issue of the customer’s products that are delivered from Amazon.

Resolved the issue of the customer.

Fully satisfied to the customer by providing appropriate resolution.

Smart watches etc. and its technical issue. And give appropriate resolution to customer smartly.

Working with good PRR and RAP Score above 89%.

3. COMPANY : BHUSHAN STEEL LTD.

COMPANY (Payroll) : Balajee Infratech and Construction Pvt. Ltd. Designation : Mechanical Engineer

Duration : 3 years

Work as shift in charge for a particular shift.

Handle both operations and maintenance.

Supplies various raw material to various sub-plant as per the requirements by belt conveyor.

Handle a team of 20 members in a particular shift.

Maintain the daily log book.

Pro-actively communicate to various plant for supply of raw materials. As well as control room. 4. COMPANY : PSL Ltd., Visakhapatnam

Designation : Mechanical Engineer

Duration : 6 months

Academic Profile:

Completed B.Tech in Mechanical Engineering from Gandhi Institute Of Engineering and Technology, Gunupur with 6.97 CGPA (1st Class) In 2012.

Completed 12thfrom Alaka Mahavidyalya, Jagatsinghpur, Odisha with 61% in 2007.

Completed 10th from Municipal High-School Cuttack, Odisha with 78% in 2005. PERSONAL INFORMATION:

Father’s Name : RABINDRA NATH SWAIN

Mother’s Name : PRAVAT NALINI PATTNAIK

D.O.B : 24TH APRIL 1990

MARITAL STATUS : Married

Language known : ENGLISH, HINDI, ORIYA (Read, write, speak) DECLEARATION:

I hereby declare that the above-mentioned details are true to the best of my knowledge and belief. PLACE: CUTTACK Signature

(ASISH KUMAR SWAIN)

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