Information Technology Data Analyst

KENNETH TUCKER

*******.******.**@*****.*** / 843-***-****

SUMMARY

Knowledgeable Technician bringing over eight years' experience in helpdesk support, network administration and device support. Competent in using technical skills and root cause analysis techniques to resolve failures and maintain user productivity. Desire for long-term position with room for career advancement. SKILLS

Data Mining

Forecasting and Planning

Business Recovery and Sustainability

Sales Process Engineering

Application Engineering

Hardware and Software Repair

Resolving Problems and Incidents

Defect Analysis and Resolution

Microsoft Certification

Tracking and Documentation

User Support

Network Security

Proficient in ServiceNow

EXPERIENCE

Petty Officer Third Class / United States Navy, USN 09/2001 - 09/2009 Trained, coached and mentored military units to improve readiness and training. Diagnosed, troubleshot and resolved hardware and system problems. Performed data backups and disaster recovery operations. Monitored network performance to determine adjustments needed. Troubleshoot, installed and repaired Computer systems within the F-14 Tomcat, Dell PCs and HP devices IS Support Techinican / Apex Systems - Indianapolis, IN 03/2023 - 08/2023 With the collaboration with Epson America, managed all of the warehouse and office side with troubleshooting and resolving over 200 user devices from Indianapolis, IN to California. Completed the upgrade to windows 11 for all the users to make efficiency increase 15%. Analyzed network issues, developing fixes and troubleshooting problems to maintain organizational effectiveness. Communicated technical information in easily understood terms to non-technical individuals. Computer/Network Desktop Support Technician / Allied Digital - Indianapolis, IN 02/2021 - 03/2023 Managed projects and served as primary liaison between client and multiple internal groups to clarify goals and meet standards and deadlines.

Managed Over 20 branches from Old National Bank, and over 600 members from Allison Transmission Imaged OS and software deployments throughout system and addressed implementation concerns. Evaluated local area network (LAN) and wide area network (WAN) performance data to verify availability and speed, identifying network problems.

Installed, repaired and troubleshoot over 60 Cisco WS-C3750V2-48PS-S switches and network phones in both Allison Transmission and Old National Bank

KT

Data Analyst Manager / BellTechlogix - Indianapolis, Indiana 06/2019 - 01/2021 Managed backup, user account and helpdesk systems. Met with users, vendors and technicians to determine computing requirements. Recruited, trained and supervised IT department staff. Provided company users with tech support for IT problems and account maintenance. Conducted data analysis to prepare forecasts and identify trends. Maintained or updated business intelligence tools, databases or dashboards. Utilized data analysis to monitor process efficiencies and identify data integrity exceptions. IT Field Service Technician / DataField for TIBA Parking Systems - Indianapolis, Indiana 12/2018 - 06/2019 Maintained composure and patience in face of difficult customer situations, applying de-escalation techniques and positive customer support.

Set up equipment for employee use, performing or properly installing cables, operating systems or software. Evaluated software or hardware to recommend improvements or upgrades. Maintained records of data communication transactions, problems and remedial actions or installation activities. Computer Technician / ZenTech Consulting for Xerox at Rolls-Royce - Indianapolis, Indiana 01/2016 - 12/2018 Coordinate cross functional technical assessments at the supplier's or sub-tier supplier facilities to eliminate quality defect problems in manufacturing in order to address key business issues/priorities Provided solutions in networking, maintenance, programming, and computer system sales through Xerox at Rolls-Royce

Assembled and designed custom tailored Windows 10 based desktop systems for all 1057 clients and personnel First call resolution for customer trouble tickets and escalated more difficult calls to the relevant operational subject matter experts (SME)

Assisted in the installation and updating of software, as well as the setup and troubleshooting of all Xerox printers and Dell devices

Computer Technician / Samsung - Indianapolis, Indiana 05/2014 - 12/2015 Disassembled computer systems to troubleshoot and resolve hardware issues. Troubleshot devices to identify and solve issues with hardware or software performance. Installed computers and other devices individually and across networks, testing connections to support proper functioning.

Configured computers to network drivers and connected to printers and other peripheral equipment. Diagnosed and determined system issues to route for repair. EDUCATION AND TRAINING

Certification for Information Technology System Administration and Security Systems 01/2018 MyComputerCareer - Indianapolis, Indiana

High School Diploma 01/2001

Stratford High School - Goose Creek, SC

CERTIFICATIONS

CompTIA Server + - 2017

Microsoft MTA OS Fundamentals - 2017

Licensed Green Belt - 2006

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