Customer Service Property Manager

KELLEY LEWIS

*** ** ***** ****** *** Francisco, California 94124 415-***-****

***************@*****.***

Professional Experience

San Francisco Unified School District April 2018-present Para Educator

● Patrols grounds of the school building;prevents the entry of authorized people on the premises.

● Check to see if doors and windows are locked and lights turned off.

● Assists in the class to ensure safety of students.

● Helps special needs students, and cares for their physical, emotional health and safety, affirming their abilities, and striving to promote dignity in all relationships. FPI Management November 2013-April 2019 Community Manager

● Carried out the philosophies and wishes of the owner in the daily overall of the apartment community.

● Interviewed residents and scheduling by the phone or in writing for their yearly recertifications to determine continuing occupancy.

● Supervising financial transactions, book keeping and record keeping.

● Organized, directed, and evaluated activities of management and maintenance.

● Timely collection of rents and other income due to the owner.

● Eliminated lost revenues due to vacancies by timely turnover and implementing a market program that will pre-lease apartments.

● Conducted interviews with applicants seeking housing and tax credit apartments and explaining policy and procedure to applicants.

Mercy Housing San Francisco September 2009- November 2013 Assistant Property Manager

● Addressed residents concerns in a professional manner.

● Collected rent and maintained tenant records.

● Followed up with delinquent accounts, pursued maximum rent collections,, and adjusted account balances for necessary adjustments.

● Monitored, prepared, and leased up vacant apartments.

● Sent/posted notices regarding rules and regulations when violations occur.

● Completed reports regarding move in/move outs, rent, and vacancies.

● Complete rental agreements.

● Worked with formerly homeless and disabled clients, in a Supportive Housing Building and worked in a diverse community.

SKILLS: YARDI, ACCESS, ACCURATE, MICROSOFT OFFICE, GENERAL OFFICE SKILLS, CUSTOMER SERVICE, FILING, SHIPPING AND RECEIVING, EXCEL AND OUTLOOK.

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