Sean M. Kelly

**** ***** *******, ********, ** 27012 C: 336-***-**** adyqz9@r.postjobfree.com

Summary

Results-focused IT professional with over 20 years hands-on experience providing technology solutions to support strategic business objectives. Highly skilled at leveraging software and hardware knowledge to provide outstanding customer service along with strong communication and collaborative skills.

Skills

●MS Office and Windows Products

●MS Outlook

●Windows Operating Systems

●AS400

●Novell 4/5

●Lotus Notes

●Crystal Reports

●Operating Systems

●LAN

●Partition Magic 8.0

●Document Direct

●FrontPage 2000

●Intel Based Systems

●SCCM

●PowerQuest

●Bindview

●Active Directory

●Hyland OnBase Administrator

●DocuSign eSignature Administration

●Digital Imaging/VMWare

●Control M Autosys Jobs

●Symantec PGP

●Credant

●Hardware configuration

●Software/Hardware upgrades

●Service desk support

●Technical troubleshooting

●Application installations

●Strong analytical decision-making skills

●Strong ability to work independently

●Excellent people skills

●Creative and resourceful problem solver

●Exceptional work ethic

Experience

Business Analyst – Hyland OnBase Administrator 8/2020 to 9/2022

Novant Health Winston-Salem, NC

●Supports EMRs/Batches crossing over from Hyland OnBase to Epic/Hyperspace platform. Create/Edit Doc Types, Scan Queues, Disk Groups etc, inside Hyland Onbase application. Run daily error reports to assist with Epic errors and help resolve.

●Support DocuSign Web Based application for end users thru Service Now ticketing system.

●Assists with researching Server Alerts & Windows Services to resolve issues at the Server level.

Desktop Support Analyst 09/2018 to 8/2020

Novant Health Winston-Salem, NC

●Safeguard the company's operating data through a formalized and documented program of security administration and data backups

●Establish, enforce and monitor procedures to ensure appropriate usage of information systems

●Improve operations by working with team members and customers to find workable solutions

●Provide excellent customer service whether face-to-face or through phone conversations while providing support to one of the largest zones comprised of both clinical and corporate customers

Supply Chain Site Development Analyst 11/2017 to 08/2018

XPO Logistics Greensboro, NC

●Provided support for all user IT support issues

●Worked with hardware/software vendors to provide effective solutions to customers

●Developed and maintained desktop support procedures and prepared end-user documentation

●Managed infrastructure assets: vendor support agreements, software licenses and keys, hardware leases, service contracts, asset inventory and labeling

Service Request Coordinator 04/2017 to 11/2017

Wells Fargo Winston-Salem, NC

●Responsible for the coordination of high volume desktop service of 80-100 active requests with the ability to work independently

●Worked collaboratively with various vendors and technicians to ensure tasks were completed

●Ensured service requests were completed in a timely manner and deadlines were met

Service Desk Engineer 11/2015 to 05/2016

TDarx, Inc. Winston-Salem, NC

●Provided 24/7 IT support for all hardware issues

●Assisted with troubleshooting and updated documentation to add to knowledge base

●Monitored ticketing queue and ticketing database and responded to Incidents/Tickets in an efficient and timely manner

Helpdesk Support Engineer 05/2015 to 11/2015

Old Dominion Freight Line Thomasville, NC

●Provided Desktop/Helpdesk support to approximately 800 end users

●Set up desktop systems and configured laptops for new and existing employees, loading required software and server permissions

●Ordered replacement parts for IT department as needed

●Taught PC How-To tutorials to end users

Desktop Support III Systems Analyst 01/2013 to 10/2014

Pepsi Corporation Winston-Salem, NC

●Provided 24/7/365 monitoring of critical system and applications

●Provided support/troubleshooting for Intel, UNIX, CITRIX and Network environments

●Assisted/troubleshooted with Cisco Routers

●Managed VMWare/V-Sphere application

Education and Training

High School Diploma

West Forsyth High School Winston-Salem, NC

Accomplishments

●Recipient of several awards for outstanding service

●Letter of Commendation - Admiral Seventh Fleet

Activities and Honors

●Veteran - U.S. Navy

●Elected Mayor of Camp Zama Military installation for a one-year term

●Amateur boxer

Certifications

DocuSign eSignature Administration – November 2020

Hyland OnBase Administrator – September 2020

1989-1993:

Total Quality Management

Warehouse Management Automated Systems

Diesel Mechanic School: Calibration

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