NATHALIA MYRA HARTMAN

Greer, SC ***** 864-***-**** adyqyr@r.postjobfree.com

Professional Summary

Talented Team Leader experienced and dedicated to enhancing employee satisfaction and business success. Diplomatic and friendly with proven commitment to employee training. Hardworking team player bringing necessary experience and knowledge to tackle any operational demand.

Accomplishments

Achieved goals by completing reports with accuracy and efficiency. Supervised team of 12 staff members.

Used Microsoft Excel to develop inventory tracking spreadsheets. Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.

Skills

Task Monitoring

Quality Control

Performing Evaluations

Technique Optimization

Team building and leadership

Team leadership and coaching

Work History

Mortgage Team Lead 06/2003 to 07/2022

BBT Bank/TRUIST – 111 Millport Circle Greenville Sc Coached team members in techniques necessary to complete job tasks. Trained new team members by relaying information on company procedures and safety requirements.

Worked different stations to provide optimal coverage and meet production goals. Evaluated employee skills and knowledge regularly, training and mentoring individuals with lagging skills for 15 reps.

Took on additional job duties during unexpected backlog, resulting in meeting project target date.

Completed interviews with my manager on new applicants process. Mortgage Customer Service Representative 07/1993 to 06/2003 BBT – 111 Millport Circle Greenville SC

Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences. Investigated and resolved customer inquiries and complaints quickly. Recommended products to customers, thoroughly explaining details. Responded proactively and positively to rapid change. Educated customers about billing, payment processing and support policies and procedures. Managed over 80 calls daily when call volume was heavy. Education

Associate of Science: Business 06/1986

Lee University - Cleveland, TN