Debra Gottlies

My professional goal is to

represent the point where

curiosity, creativity and

organization meet. It is that

locus where I can most fully

support and contribute to

the mission of my customer

and project.

Education,

Cherry Hill High School

East, 1992

Cherry Hill, NJ

m= General Studies

=the George Washington

University. 1996

Washington DC

Journalism

Confident user of most

highly accessed COTS

products including:

Microsoft's professional

application suite, artificial

intelligence platforms

including Chat GPT and

MOSAICX, document

management applications

including SharePoint, Cloud

and ZoomInfo

Extensive list available per

project requirements

Reberences &

Porltolio

Available upon request

302-***-**** Debbi liebEwin: mail.com

2 South Bancroft Parkway Wilmington, DE 19805

TECHNICAL WRITER - CONTRACTOR, NATIONAL PROJECTS

1998 - PRESENT

GENERAL PHYSICS - COLUMBIA, MD

© Created employee training course for MCI to support large,

proprietary application rollout, adhering to standard principles of

adult learning

© Developed content, wrote and designed a train-the-trainer manual,

delivered within a truncated deadline, and presented materials to

stakeholders of this Fortune 100 client for their granted approval

© Developed content for individual chapters as needed for 6

commercial-off-the-shelf (COTS) application training manuals

including Microsoft Excel (Level 3) and IBM Lotus

LEARNING SYSTEMS INTERNATIONAL - WASHINGTON DC

© Wrote, edited and published final version of the technical manual

for FAATSAT, the satellite networking and multiplexing program

for the Federal Aviation Administration (FAA)

Supported documentation development, style guide and content

creation for training manual to be used to teach and distribute to

the more than 40,000 employees of the Social Security

Administration (SSA)

© Organized classroom trainers, set schedules, provided logistic

support and acted as a liaison for this SSA long-term multi-site

program

SLEMENS, USA - FAIRFAX, VA

© Designed, developed and tested training materials for deployment

of their United States Postal Service package sorter and barcode

scanner representing early versions of intelligent mail scanning

© Analyzed workflow process and designed new employee training

and reference materials for the US Coast Guard to support their

pick-pack-ship supply center operations

MCI - RESTON, VA

© Supported rollout of the newly designed and functionally robust

Move-Add-Change-Delete (MAC-D) application by assessing

workflow and user confidence and designing a widely used quick

reference guide

© Created workflow processes and associated documentation for a

MAC-D help desk during development, including introducing and

defining a triage protocol, and standards for testing and promotion

of help desk staff

Debra Gottlick

302-***-**** adyqud@r.postjobfree.com

2 South Bancroft Parkway Wilmington, DE 19805

UNISYS - WASHINGTON DC

• Designed training materials for the Veterans Affairs (VA) new technology and workflow design: Virtual VA, a program built for electronic claims handling and additional paperless document management

EIRST USA BANK - WILMINGTON, DE

" Documented existing workflow processes and clearly, thoroughly defined the function and use of source codes, a banking standard alpha-numeric string that identifies a consumer group with appropriate matching credit card offers

• Outlined, designed and created content for training materials to support the implementation of new source code generating software and the changes in workflow that accompanied the new system

Additional Clients

National Association of State Boating Law Administrators

California State Automobile Association, CSAA

Canadian National Railway, CNR

Boardo and Professional Positions

• Sandy Spring Athletic Association

Sandy Spring, MD Board of Directors (At Large)

•Brendan Sail Training Program for Youth with Learning

Differences

Washington DC Executive Director, Volunteer

• Patton Insurance Brokerage

Silver Spring, MD Vice-President. Licensed Agent

• Auburn Village Homeowners Association

Sandy Spring, MD Board of Directors (Secretary)

•Special Olympics of Maryland

St. Mary's, MD Volunteer

•Olney Boys and Girls Club

Olney, MD Volunteer

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