BASMA OMAR SAHI

A natural born Leader and People’s person.

My ability to work under pressure is exceptional,

My most asset skills is critical thinking and problem solving.

+971-********* adyqsh@r.postjobfree.com Business Bay Sheik Majid Building Dubai UAE Profile

Highly motivated enthusiastic individual with a proven track record of over 10 years in management experience, skilled leadership, and Hospitality. Seeking a challenging position that will enhance and utilize my professional skills and my years of experience, while allowing me the opportunity to grow professionally.

Experiences

Oryx Shipping L.L.C

Administrative Supervisor Officer -January 2023-PRESENT

Hiring, Managing and developing Junior Administrative Team

Provide Excellently Service and Scheduling appointments. Makes appointments and maintains management and staffing calendars; schedules and arranges meetings; organizes meetings by notifying participants.

Performing AD-HOC Administrative Duties.

Preparing meetings and Training.

Answering, Forwarding Screening phone calls

Sorting and Distributing Emails.

Office Supplies budget Cost Control.

Develops and maintains a digital and paper filing system; organizes files into the appropriate folders/cabinets for company access.

Handling and compiling confidential Business records. MERAAS Dubai Holdings

ASSISTANT MANAGER- FOOD AND BEVERAGES Guest Relation Supervisor- August 2017-December 2022 – 6 years

Manage the Shift. Coordinate the Entire Operation. Monitor Compliance with sanitation, regulations, and safety rules. And reporting any maintenance issue Monitoring Service Level Agreements Standard checklist from Outsourcing Services.

Conduct weekly face-to-face meetings to monitor performance and address issues if any. Deliver Superior Guest Services and ensure absolute customer satisfaction.

Analyzing business needs using Menu Engineering and sales mix, contributing ideas to generate Revenue. Ordering as per the schedule set by the purchasing department, controlling stocks by not compromising operation’s needs. Quantity and quality of the items upon receiving, able to identify good or bad quality, and effective Inventory.

Conducts performance reviews of all team members either verbal or written,Coaching People. Page 2

MCDONALD’s DUBAI UAE

ASSISTANT MANAGER- FOOD AND BEVERAGES Training Manager August 2012- August 2017- 5 years

Handling Team Conflicts responsible for handling conflicts between team members. Ensure that staff cooperate and create the best experience for guests possible.

Conducting guest satisfaction checks on the floor. Handle customer complaints while keeping a cool head.

Manage the Shift. Coordinate the Entire Operation. Monitor Compliance with sanitation, regulations, and safety rules.

Reporting any maintenance issue to Senior Maintenance Managers/ Monitoring Service Level Agreements Standard checklist from Outsourcing Services.

Ensuring the availability of all cleaning materials and tools.

Estimate Consumption forecast requirements and maintain inventory.

Control Costs and Minimize Wastage. (P&L)

Conduct weekly face-to-face meetings to monitor performance and address any issues. Training staff and preparing Follow Up trainings.

Deliver Superior Guest Services and ensure absolute customer satisfaction. Bachelor’s Science in Accountancy 2007-2009 Technological Institute of the Philippines

Skills & Abilities

· Accounting & Budgeting

· Proficient with POS systems

· Excellent interpersonal and communication skills

· Poised under pressure

· Experienced in most restaurant positions

· Fun and energetic

Training and Certifications

ADVANCED PIC-2022-2027 DISTINCTION AWARD

DM-H&SD-GU02-SEPA-Certified Soft play attendant Category-4 Expiration:04/04/2023

McDonald’s UAE

ASSISTANT SHIFT MANAGEMENT-GRADUATE DEANS LIST AWARD 2017 ASSISTANT Activities and Interests

Volunteering, Environmental Conversation, Travel Walking, volleyball, and Hiking

EXPO 2020 DUBAI UAE VOLUNTEER- October-November

Character References- UPON REQUEST

I hereby certify that the above information provided herein is true and correct to the best of my knowledge and Belief.

Basma Omar Sahi

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