Toby Wicks, SSM, SA

adyqsf@r.postjobfree.com 770-***-**** www.linkedin.com/in/tobywicks/

System Integration Continuous Improvement Product Optimization SUMMARY OF QUALIFICATIONS

Client-centric digital transformation visionary with over 16 years of progressive project management experience specializing in next-generation logistics systems and products for the Department of Defense (DoD), aerospace, petroleum, and government sectors.

Proficient in Agile, Kanban, and Scrum frameworks to support application development, software development lifecycles (SDLC), user experience (UX/UI), IT infrastructure, testing, and network configurations. Recognized as a resourceful servant leader who employs influential communication techniques to supervise and empower cross-functional teams. Effectively engages with product owners and project managers while seamlessly conveying complex technical information to customers, executives, and other key stakeholders. Additional technical processes and skills include: DevOps Cloud Integration Vulnerability Screenings Network Security Sprint Ceremonies User Stories KPI Reporting/Documentation Release Management Quality Control Virtual Meetings Project management software, cloud systems, and Microsoft platforms: SharePoint Project AWS Azure SQL Server Windows OS Excel PowerPoint Jira Certifications:

SAFe® Scrum Master SAFe® Agilist

CompTIA Security+ ce

AWS Certified Cloud Practitioner

PROFESSIONAL EXPERIENCE

Varec, Inc (a Leidos Company), Peachtree Corners, GA Scrum Master/ Configuration Management Technical Lead 2007 - Present Progressed to higher levels of technical leadership as a subject matter expert in optimizing UX/UI and IT capabilities to ensure client success within the Defense Logistics Agency (DLA). Leverage an extensive background in scaled Agile and Scrum frameworks to lead SDLC project teams and product owners to support integrated bulk inventory applications globally that include the release of upgrades and service packs for the DoD and the migration of legacy systems within commercial sectors.

Currently accountable for a $40 million base level service agreement (BLSA) with the DLA and a $20 million BSLA for commercial aerospace and petroleum enterprises. Oversee a project team consisting of 35 personnel (25 for commercial and 10 for DoD).

Play an instrumental role throughout the project lifecycle by facilitating Scum ceremonies that include daily stand-ups, sprints (planning, reviews, & retrospectives), and product backlog refinement to ensure synchronization between development teams and product owners.

Supervise and resolve hardware and software issues, configure new systems, and perform testing on cutting-edge applications for purchasing commodities and worldwide distribution of materials.

Establish standard operating procedures, prepare policy manuals, and ensure the accuracy of logs. Author and review new technical documentation for application configurations used by internal and external customers. Create customized pages in SharePoint to outline installation processes.

Utilized Agile methodologies to manage specification data and expedite SDLC quality control measures to assist customers with new platforms.

Routinely performed security scans on operating systems and COTS (common off-the-shelf) applications to detect and remediate vulnerabilities. Liaise with development staff to ensure existing application codes complied with the National Institute of Standards and Technology (NIST).

Contributed extensively to improve the performance of IT infrastructure components and best practices partnering with cross-functional personnel to provide preventative solutions and QA implementation standards for configuring DoD applications.

Managed application performance testing and various build codes with Microsoft Team Foundation. Onboarded help desk teams on automated applications and database functionality to bolster troubleshooting efficiencies that significantly reduced the number of higher escalation issues.

Provided testing results to CTO for the purposes of ensuring the product would meet consumer requirements and demands within the production environment for both commercial and government customers.

Provide documentation consultation and recommendations to a separate government project at the request of the PMO to ensure issues reported in the field are properly documented. This has allowed the staff to provide consistent resolutions as well as reporting metrics and trends to the customer.

Provide Tier 3 and Tier 4 support to helpdesk staff for issues that require more in-depth analysis. Upon discovery and determination of resolution, perform test to validate resolution prior to release. Document details of resolution via ticketing system and provide to helpdesk staff to ensure resolution is properly executed.

Engage development staff regarding issues that were determined to be code related in order to prioritize for future release.

Oversee the ongoing training of new technicians and project teams during major digital transformations while staying current on new trends to modernize an enterprise infrastructure. Centers for Disease Control and Prevention (CDC), Atlanta, GA System Integration Test Engineer (Data Provisioning Team) 2005 - 2007 Collaboratively worked with internal & external teams on the CDC’s $15 million project centered on their integrated electronic health information system (BioSense) in conjunction with the National Syndromic Surveillance Program (NSSP).

Architected and executed testing and workflow plans that consisted of defining cases and procedures, identifying key issues, and resolving potential obstacles.

Applied quality engineering principles and Agile methods throughout the SDLC and presented KPI testing results to the Chief Technology Officer (CTO) related to the application usage threshold.

Performed additional system integration test activities to enable contracted data sources to submit health information messages to the CDC for disease outbreak management and bioterrorism monitoring.

Medquist, Norcross, GA

Software Configuration Management Analyst 2001-2005 Provided configuration management support to development team for various speech to text translation applications used by various external healthcare customers.

Support of Visual Source Safe application to ensure that developers were able to access source code for software modifications and delivery.

Implemented SharePoint environment for documentation as well as application deployment for QA and engineering teams to access for installation testing and deployment. This was also used by PM staff to manage projects via dashboards for status updates and progress as it related to deployment initiatives.

ADC Telecommunications, Kennesaw, GA

Associate System Developer 2000-2001

Provided application development support to an internal ERP application used by internal telecommunication engineers and project managers for scheduling and deployment of telecommunication equipment to external customers.

Modified application code based upon projects assigned by management to enhance the usability of the application for internal users as requirements were delivered.

Published application releases to internal test environment prior to end user deployment.

Ran basic function test of the application to ensure proper functionality prior to end user deployment.

Provided release support of the application to the internal users to ensure application properly installed whenever an update was deployed.

ADC Telecommunications, Kennesaw GA

Desktop User Support 1999-2000

Provided end user support to the internal user community of telecom engineers, project managers and executives relating to an internally developed ERP software application, as well as licensed software and hardware.

Answered incoming calls for internal user community related to hardware and software issues experienced.

Installed new hardware and software applications upon request by internal user community.

Assisted in the creation of new PC images for deployment to internal user community.

Oversee the training of new support technicians with application installation and PC imaging processes for the user community.

EDUCATION

Strayer University Master of Business Administration Mississippi Valley State University Bachelor of Science - Computer Science

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