Customer Service Dollar Tree

MIRIAM LIZARRAGA

**** ****** **, # ** • Paso Robles, CA 93446 • 805-***-**** • ***********@*****.*** OBJECTIVE

Accomplished and energetic manager with a solid history of achievement in retail management. Motivated leader with strong organizational and prioritization abilities. Areas of expertise include Leading, Customer Service Skills, Organizing, and Merchandising. Experienced in keeping workers safe, customers satisfied, and schedules maintained using proactive leadership style. Expert in managing logistics and goods shipments.Skilled team player with strong background in any type of environment. Works well independently to handle assignments and always ready to go beyond basics assignments. Quick learner with good computer abilities.Dependable worker equipped for fast-paced work and changing daily needs. Serves customers effectively with attention to detail and hardworking approach. Seeks out opportunities to go beyond basics, improve processes, and increase customer satisfaction. Motivated to continue to learn and grow. WORK EXPERIENCE

Stock Clerk

Dollar Tree, Paso Robles, CA

08/2021

•Freight stockers maintain and replenish stock levels on the sales floor. •Primary duties include unloading and unboxing deliveries, placing products on shelves, and building product displays.•Perform general stocking duties on a daily basis including storing and stocking products in/on bins, pallets, shelves, racks, and refrigerators.•Employees in the role must ensure shelves look presentable by rotating- while checking expiration dates, facing, and fronting products. PCA- Personal Care Assistent

Respite Inc., Paso Robles, CA

08/2019 - 08/2021

•Provide a wide range of services to individuals in their own homes. Generally, people with a physical or mental disability or older adults who need help with certain everyday tasks.•Maintain their personal hygiene by assisting them with bathing, dressing, grooming.•Handle toileting and incontinence care•Transfer from the bed to a chair, and other locations•Eat meals, for those who have difficulty feeding themselves•Ensure clients receive their medication on time•Cook meals according to the customer’s restrictions•Provide emotional support•Inform physicians or primary family member about uncommon events•Act quickly and responsibly in cases of emergency•Provide the companionship. Assistant manager

Dollar Tree, Paso Robles, CA

05/2018 - 11/2020

•Lead a stock crew to unload merchandise shipments, and stock all departments in store per company guidelines.•Assist with all store functions including scheduling, ordering, freight processing and all day-to-day store activities as directed.•Perform all opening and closing procedures.•Protect and secure all company assets, including store cash.•Adhere to all policies and procedures including safety guidelines.•Provide leadership and direction to associates as appropriate to include utilization of daily planner and index cards.•Maintain a professional and friendly environment with customers, subordinates and supervisors.•Maintain sales floor to company standards to include recovery.•Assist with evaluating, recruiting, hiring, training and motivating of Dollar Tree associates.•Processing of all required reports, documents, and memos.•Proficient use of available tools and technology at the store level.•Open / Close the store.•Clean and front face entire store, ensure store is in

"opening condition".•Take down all cash registers and prepare the stores daily deposit.•Bring daily deposit to bank after the store is closed.•Assign employees to specific duties.•Confirm safe amount is accurate before store opens, vise-versa. EDUCATION

Paso Robles Independent Study High School Paso Robles, CA 2014 SKILLS

•Administration and Management •Customer and Personal Service•Active Listening•Time Management•Complex Problem Solving•Instructing •Active Learning•Computers and Electronics•Update databases•Prepare documents•Organize merchandise•Inspect shipments•Truck loading and unloading•Freight tracking •Packaging and labeling•Documentation verification•Handheld scanners•Load staging •Shipment processing•Oversee department •Creative thinking•Planning

•Collaboration•Verbal communication •Task prioritization

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