Customer Service Store Manager
Resume:
K I M B E R L Y J
C L A R K
adyqs2@r.postjobfree.com
Hesperia, CA 92345
PROFESSIONAL SUMMARY
I m a 360 degree leader. I believe in leading by example. I work along side my team in their daily tasks but motivate and encourage them as well to become future leaders themselves. I believe in people. I am results focused with the strong ability to coach and mentor others.
SKILLS
Teamwork Prioritization
Motivation Employee training and development
Strategic planning Operations management
Time management Cost control and budgeting
EXPERIENCE
Store Manager, H&M, Jun 2014 Current, Puente Hills, Palmdale, Las Vegas, Los Angeles, Brea, CA
Mentored many entry-level associates to achieve leadership positions and quickly became leadership trainer for new store managers.
Met regularly with department leaders to update policies and improve team performance.
Reversed poor performing store by revising systems, processes, training programs, and personnel.
District store operations coach and logistics trainer Scored 100% on district controller assessment test March 2021 Effective roll out of function plan and STAR training and development to west coast management teams
Encouraged team-oriented culture with common sales, service, and productivity goals Manage profit and loss, ensure sales goals and budgets are met and exceeded Utilize scheduling excellence to maximize sales and productivity Ensure visual standards are executed and maintained Implemented strong loss prevention strategies to effectively reduce shrinkage through better theft controls.
Defined clear vision for store to guide operations and continuously develop business with higher profits, more satisfied customers, and greater market share. Department Manager, H&M, Aug 2012 Jun 2014, Ontario, CA People Management
KC
Jun 1999
Employee relations
Drive sales and Profit
Safety and security
Operations
Customer service
Implemented and improved merchandising strategies to achieve department sales goals.
Handled personnel issues in-person through effective motivational and disciplinary strategies.
Supervised day-to-day employee activities and
Managed department functions, including setting assignments and coordinating schedules.
Forecasted expected demands and created plans to accomplish objectives while maintaining budgets and maximizing employee satisfaction. Senior Engagement Manager, JC Penney, Jun 2010 Jul 2012, Redlands, CA Inclusion and diversity champion
Customer service manager
Drive sales and profit through people
Scheduling excellence
Recruiting, training, developing
Manager of the Day creator
Human resources
Loss prevention
Drive associate engagement activities
Store Manager(DMIT), Destination Maternity, Nov 1999 Jun 2010, Carlsbad, Victorville, Ontario, CA
Sales and client service leadership
People management, development and training
Drive performance and productivity
Visual merchandising
Operations
Certified inventory auditor
Acting district manager
Co-Manager/Lead Visual, Limited Too, Apr 1994 Mar 2002, Escondido, CA Customer service
Visual merchandising
Stock room management
People and sales management
Loss prevention
Operations
EDUCATION
Bachelor of Science, Biological sciences
UC Riverside Riverside, CA
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