Customer Service Data Collector

RENEE ARMSTRONG

North Las Vegas, NV ***** 1-702-***-**** *****************@*****.***

Professional Summary

Skilled Interviewer with exceptional patience and perseverance. Effective worker with great multitasking and observational skills. Known for proactive problem-solving and resourcefulness in completing projects. Detailed oriented, confident and poised in interactions with individuals at all levels.

Skills

Data verification

Participant screening

Client Engagement

Customer service and assistance

Problem solving/multi-tasking

Microsoft Office software proficiency

Organization and Time management

Telephone etiquette

Recordkeeping

Professional Experience

Field Interviewer (work at Home) 04/2018 to Current

NORC at the University Of Chicago – North Las Vegas, NV

NORC at the University of Chicago conducts research and analysis that decision-makers trust. As a nonpartisan research organization and a pioneer in measuring and understanding the world, NORC has studied almost every aspect of the human experience and every major news event for more than eight decades. NORC conducts research in five main areas: Economics, Markets, and the Workforce; Education, Training, and Learning; Global Development; Health and Well-Being; and Society, Media, and Public Affairs. NORC partners with government, corporate, and nonprofit clients around the world to provide the objectivity and expertise necessary to inform the critical decisions facing society. Responsibilities as a Field Interviewer included but were not limited to:

Reaching out to 50-75 respondents per day

Ability to gain respondent cooperation and trust.

Promptly corresponded, coordinated and conducted interviews with respondents.

Deliver information from script regarding surveys for on-demand phone project assignment.

Track project deadlines and maintained respondent progress/completion information.

Make suggestions for Refusal Conversion, and other types of refusal issues.

Project surveys I worked on: National Study of Religious Leaders (NSRL), National Congregation Study (NCS), Quantum Opportunities Study(QOP), National Longitudinal Study of Youth 1979/1997 (NSLY 79) & NLSY 97) and the General Social Survey (GSS).

Field Data Collector for NAEP 01/2017 to 03/2017

Westat – Las Vegas, NV

Assisted the Field Manager in administering assessments in Clark County elementary and intermediate schools. It is conducted every other year between the last week of January and the first week of March.

Compiled testing materials for all different testing levels (4th-8th grades).

Transported testing materials and computers to testing sites

Arranged seating for the best testing area arrangement

Explained testing procedure to students

Troubleshooting of computer issues during testing

Overseeing the actual testing.

Field Representative 03/2013 to 03/2017

Department Of Commerce, US Census Bureau – Burbank, CA (Office), CA

As Field representative for the United States Census Bureau, gathered vital information via surveys about North Las Vegas and surrounding areas of population, economy, state government and communities.

Scheduled/conducted interviews with selected households, while verifying address information including maps/address lists were correct - documented findings via computer programs.

Performed different functions for each survey worked on; Consumer Expenditure Survey (CES) Consumer Expenditure Diary (CED); and American Community Survey (ACS). Each of these surveys had specific information requirements.

Traveled up to 25 miles per day to visit respondent locations

Completed paperwork in full, on time and with high accuracy

Trusted Enrollment Agent/Business Owner 11/1997 to 12/2011

NotarizeThis – Brentwood, CA

Generated reports, uploaded documents into digital storage and prepared client case affidavits.

Checked documents and identifying credentials for all parties.

Met with clients in Business or Home environment to witness signings.

Administered oath to document signers to obtain affirmation of truth.

Updated journal with names and dates for permanent record.

Looked for signs of fraud or coercion and refused notarization.

Contributed to devising and enforcing effective policies, accurate budgets and daily procedures.

Managed digital databases and physical file systems.

Education

Some College (No Degree): Court Reporting Pensacola Jr. College – Pensacola, FL 1996

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