Customer Service High School
Resume:
ELMA JIMENEZ
Houston, Tx ****3
*************@*****.***
OBJECTIVE
Retail and medical experienced individual of 6+ years who is seeking an opportunity with room for growth. High School diploma received and currently obtaining Kinesiology degree. Strong work ethic and great communication with leadership skills. Main goal is to make sure my work is helping the company and patients/customers thrive.
SKILLS
Great work ethic
Advanced communication skills
Leadership
Adaptability
Scheduling
Teamwork
EDUCATION
High School Diploma Alief Taylor High School
GRADUATED JUNE 2013
Graduated 6th in my class of 658. 4.1 GPA with honorable mentions. Varsity volleyball freshman through senior year. Student council freshman through senior year. National Honor Society freshman through senior year. Mademoiselle President Freshman through senior year. Student Honor roll every semester all 4 years.
B.S. in Science Texas A&M University
CURRENTLY ENROLLED
Currently studying for a Kinesiology degree with plans of attending nursing school.
EXPERIENCE
ADMITTING REP II Houston Methodist Sugar Land Neuroscience and Spine Center
MARCH 2018-PRESENT
Register patients
update patient demographics
attach/create HAR
input insurance card/information
insurance verification
input insurance benefits that was verified
create patient estimates
obtain/create authorization(s)
new patient evaluation packets
transcribe orders
assign referrals
input authorization info into referrals
ReDoc software trained
RightFax software trained
Template trained/able to open up or block off schedules
Trained in scheduling
Worked with PT/OT/ST (Also familiar with their different specialties/certifications)
Scheduled off the phone and with walk-ins; also DR call ins
Payroll/staff schedule
Inventory/office supply orders
CPT code trained
cross trained in PBX
bed control
collect copayments/coinsurance
inpatient and outpatient trained
EPIC software trained
Recondo trained
TMHP trained
HIS software trained
typing WPM is 50
unit secretary duties, secretarial duties
Patient Access Service Houston Methodist Hospital Sugar Land
SEPTEMBER 2016-APRIL 2018
Register patients into ER
update patient demographics
collect insurance, verify insurance
cross trained in PBX
bed control
outpatient,/outpatient orders
determine and collect copayments/coinsurance
call and verify insurance
inpatient and outpatient trained
EPIC software trained
Recondo trained
TMHP trained
HIS software trained
typing WPM is 50
unit secretary duties, secretarial duties
Cashier/Business Center/Gas Station HEB
MAY 2013-APRIL 2016
Customer service
customer assistance
cash register
cash drawer
paperwork
paperwork filing
secretarial duties
answer high call volume
word processing
Microsoft software
inventory
bills
secretarial duties
Cashier/Floor Sales Associate/Replenishment Michael’s Arts & Crafts
AUGUST 2012-MARCH 2016
Cash register
cash drawer
inventory
customer service
customer assistance
stock shelves
paperwork
file paperwork
secretarial duties
answer multiple phone calls
word processing
ACTIVITIES
Enjoy giving back to the community with community service. Currently working on a new community service project for young girls/women. Actively involved in internships and volunteer programs with hospital surgical and other departments. Charity volleyball games.
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