Natasha Vega

Prospect Park, NJ *****

adyqln@r.postjobfree.com

+1-973-***-****

Seeking a position which offers growth and opportunity to work with others as a team while utilizing my previous experience and abilities to achieve company goals and client expectations.

Customer Service Representative

Bioreference Laboratory - Elmwood Park, NJ

July 2015 to April 2023

(in person/remote)

-Calling Out Patient Lab Test Results to Provider(approx. 110-120 outgoing calls daily)

-Receive Incoming Calls(approx. 75-100 daily)

-Adhering to Privacy Laws On Each Call

-Providing Excellent Customer Service To All Callers(calls reviewed quarterly)

-Processing Test Add on/Deletions

-Demographic Updates/Changes

-Processing Supply Orders For Provider Offices

-Answering emails from clients/physicians/sales reps.

Office Manager

Lincoln Dental Center - Edison, NJ

2012 to 2012

-Dental Billing, Coding, and Treatment Planning

-Account Posting and Adjusting

-Claim Status and Collections

-Denial Corrections, Appeals, and Resubmissions

-Electronic and Paper Claims Submissions

-Pre-Determinations

-Client and Customer Service

-Managing Collection Accounts

-Supply Orders

-Appointment Settings

-Answering and Directing Multi-line Phone

Customer Service Rep

Medco Health Solutions - Franklin Lakes, NJ

2009 to 2012

(remote)

-Managing High Call Volume on Multi-Line Phone

-Handling Escalated Calls

-Processing Mail Order Prescriptions

-Verifying RX coverage

Education

Medical Billing and Accounting

Berdan Institute - Totowa, NJ

2003 to 2004

Maintained 4.0 GPA and Deans List throughout the course

Certifications and Licenses

Medical Billing

Medical Terminology

CPR Certified

Contact this candidate