Customer Service Administrative Coordinator

Objective

People driven and detail oriented administrative professional looking to add value to a team and improve relationships. Seeking to find a position with the ability to deliver results and make a positive impact.

Experience

Southwest Airlines 2002 - Present

Administrative Coordinator

Maintains daily payroll for entire station, ensuring accuracy and within contractual guidelines.

Verifies daily station sales reports and all monies/accountable documents, reducing risk.

Performs general office duties, such as typing, answering phones, filing, answering questions concerning company policy & procedures, issue/audit accountable documents, increasing efficiency and effectiveness of the team.

Make daily bank deposits, demonstrating reliability and integrity.

Assists customer service agents with their daily sales reports, providing support and ensuring accuracy in reporting.

Established and streamlined ordering/inventory controls of supplies for multiple departments.

Responsible for new hire orientations and onboarding requirements for necessary company/government paperwork and badging.

Assist supervisors and manager with employee documentations including discipline and attendance letters per the union and company regulations.

Skills

Microsoft Excel/Spreadsheets & Team building

Microsoft Outlook/Communication and Event planning

Microsoft Word/Documents and Notifications

Ariba/Purchasing Tool

Education

Detroit Business Institute

Detroit, MI 1992

Major: Computer Accounting Certificate.

Chadsey High School -1987 Diploma.

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