Customer Service Second Language, Management

April Esparza

***** *********** **** **** *****, Texas 74267

Phone: 956-***-****

*************@*****.***

OBJECTIVE

To integrate my acquired knowledge and skills throughout many years of experience in customer service and management.

EDUCATION

The University of Texas Pan- American, Edinburg, TX Graduated: August 2013

Bachelor of Arts in Communication Broadcasting Journalism

Minor: Spanish

South Texas College, McAllen, TX Graduated: December 2009

Associates of Arts in Interdisciplinary Studies

CERTIFICATION

New Start School, McAllen TX Graduated: August 2011

Certified Nurse Assistant

EXPERIENCE

Remake Beauty Studio, Fort Worth, TX November 2021- Present

Business Partner/Owner

Developed business plan for studio in conjunction with fellow business owner to enhance client satisfaction.

Developed effective and lasting relationships with current customers that result in repeat customers and numerous client referrals.

Successfully managed studio from its initial stages of concept to launch to a growth focused business.

Successfully manage and supervise employees that has resulted in low employee turnover.

Leading employees with training and the necessary tools to be successful in a fast-paced environment.

IDEA Public Schools, Haltom City, TX August 2019-Present

Spanish Teacher

Develop lesson plans for students to enhance their development with a second language.

Effectively communicate with parents of any deficiency’s student possess to develop a plan to have student reach milestones and goals set out at the start of school year.

Communicate with school administrators regards to class development and individual student performances.

International Leadership of Texas, Saginaw TX August 2017-2019

LOTE Spanish Teacher

Effectively integrated Spanish into student’s curriculum to develop the grasp of a second language.

Communicated with school administrators the academic progress of each individual student in grasping Spanish as a second language.

Azteca América, Dallas TX October 2014-2017

Account Executive

Contacted prospective clients after an extensive research process to determine which companies would benefit from being sold television commercial spots.

Maintained a detailed and organized list of all new incoming business in addition to prospective clients.

Provided excellent customer service to maintain a good working relationship with clients.

ENTRAVISION COMMUNICATIONS CORPORATION, Wichita, KS December 2013-2014

Commercial Producer

Created and translated short and long form scripts from English to Spanish and vice vera.

Traveled as needed throughout city to shooting locations.

Acquired extensive knowledge in editing video and digital still in addition to working with Adobe Created Cloud programs.

McAllen Medical Center, McAllen Texas January 2007-2011

PBX Operator

To be responsible for providing courteous, efficient communication

between the public, our patients and their families, the Staff and Physicians with the emergency room and medical floors.

SKILLS

Language: Bilingual in English and Spanish (read, write, and speak fluently)

Computer Skills: Adobe Created Cloud, Microsoft Office Suite

Medical Terminology

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