KENYA MOORE

Enfield, NC ***** • 1-252-***-**** • adyqk2@r.postjobfree.com • WWW: Bold Profile

Professional Summary

Hardworking employee enthusiastic about learning. Pursues opportunities to learn new skills and

contribute to company's success. Offers strong administrative, relationship-building and problem-

solving abilities.

Skills

• Time Management • Safety Protocols

• Customer Satisfaction • Safety Management

• Order Picking and Processing • Microsoft Word

• Verbal and Written Communication

Work History

Assistant Service Manager, 04/2022 to 01/2023

Gabe Rowe Nissan – Rocky Mount, NC

• Developed and maintained positive relationships with customers to build rapport and trust.

• Monitored inventory levels and placed orders to replenish stock.

• Coordinated with other departments to maintain streamlined and productive workflow.

• Negotiated with vendors to secure best prices for parts and supplies.

• Followed up with customers during and after installations to verify satisfaction.

Customer Care Representative, 09/2019 to 01/2020

Alorica – Rocky Mount, NC

• Assisted Medicare Part D members with any concerns.

• Addressed 50+ customer complaints and mitigated dissatisfaction by employing timely and

on-point solutions.

• Responded to 50+ customer requests, offering excellent support and tailored recommendations

to address needs.

Compactor Operator, 09/2018 to 08/2019

Pfizer Inc – Battleboro, NC

• Responsible for safe destruction of rejected materials.

• Performed quality checks to identify finish discrepancies.

• Utilized blueprints and schematics to position machinery and meet product specifications.

• Kept accurate records of defective units or products.

• Monitored and tracked warehouse inventory and ordered new materials to prevent shortages.

• Proven ability to develop and implement creative solutions to complex problems

Bus Driver, 04/2015 to 06/2015

Alexandria City Public Schools – Alexandria, VA

• Transport 40-60 passengers over scheduled routes to and from school and/or field trips in a

safe and timely manner

• Assist students and other passengers in safe loading and unloading from buses, during both

emergency situations and normal transport

• Assist children with disabilities on and off the bus

• Monitor students and other passengers during transit to maintain safety and follow district

policy

• Acted calmly, productively, and professionally under pressure for helpful emergency

response.

Executive Driver (Contractor), 09/2010 to 04/2012

USDA/FNS/LFMD – Baltimore, MD

• Served as a dispatcher and provided support in absence of a supervisor in performing variety

of fleet management and warehouse activities.

• Maintained excellent condition of vehicles through refueling, cleaning, and repairing.

• Utilized GPS and other navigation tools to plan routes and stay on schedule.

• Completed routine pre-and post-trip inspections to evaluate vehicles and assess maintenance

needs.

• Responded with ease to sudden changes in routes and schedules.

• Maintained a professional and friendly demeanor during deliveries to uphold the company's

reputation.

Assistant Service Manager, 03/2008 to 03/2010

Lustine Dodge Jeep – Woodbridge, VA

• Worked to build and develop relationships with department's partners, suppliers, colleagues

and customers

• Received leadership and management training

• Written and oral communication

• Followed-up with customers while managing automobile and personal data

• Utilized office applications that maintained customer vehicle service records.

• Monitored inventory levels and placed orders to replenish stock.

Service Consultant, 02/2000 to 01/2008

Alexandria Buick Pontiac GMC – Alexandria, VA

• Organized documentation for new sales, warranties and service program sign-ups to provide

proof of transaction.

• Maintained high customer satisfaction standards to meet or exceed targets.

• Written and oral communication skills

• Performed excellent customer service, and responded to customer complaints on a daily basis

• Informed customers of service specials, completion times, and service expenses to provide

exemplary customer service.

Education

High School Diploma: 06/1992

Southeast Halifax High School - Halifax, NC

Certifications

Commercial Driver's License (CDL) Class B Expires: September 2022 State: VA Endorsements: P

(Passenger vehicles) - S (School bus)), Certified Forklift Operator Drivers License Flagger Present

Successfully completed Flagger Certification Career Readiness Certification Present Successful

completed the Career Readiness program

Contact this candidate